Technical Support Engineer I — Remote & 2nd Shift

Laserfiche; Long Beach, Northern (CA, KY); Hybrid; USD 40,000 - 52,000; Full time

Benefits offered by this job

15 Days Vacation

3 Floating Holidays

9 Paid Holidays

Free Parking: EV charging

401(k) Matching

HMO and PPO Medical Care

Job summary

Laserfiche is seeking a Support Engineer to troubleshoot and resolve issues in the Laserfiche software for reseller partners and customers. The role involves chat, phone, and email communication, diagnosing complex problems, and escalations where needed.

The position requires a 4-year degree, 2–5 years in software support, and willingness to work the 3:00 PM–12:00 AM Pacific shift, with hybrid in Long Beach and remote work on some days. LA area is ideal.

Qualifications

• 4-year degree required or equivalent industry experience.
• 2–5 years of software support in a customer-facing role with ticketing systems.
• Experience troubleshooting databases, TCP/IP networks, web apps, Windows and Linux systems.
• Ability to work the 3:00 PM–12:00 AM Pacific shift.
• Spanish language skills are a plus.

Responsibilities

• Provide technical support to Laserfiche resellers and customers via chat, phone, email.
• Identify, troubleshoot, resolve, and document technical issues in Laserfiche software.
• Check cloud diagnostics, investigate performance, monitor availability, document issues.
• Escalate incidents with timely, clear communication to stakeholders.
• Collaborate with software engineering on complex issues and in-application diagnostics.
• Develop strong relationships with customers, providers and Laserfiche teams.

Skills

Customer support

Problem solving

Communication

Windows administration

Linux administration

TCP/IP networking

SQL/databases

Spanish language (plus)

Second shift ready

Ticketing systems

Education

BA/BS degree

Tools

AWS

Job description

Laserfiche is seeking a Support Engineer to troubleshoot and resolve issues in the Laserfiche software for reseller partners and customers. The role involves chat, phone, and email communication, diagnosing complex problems, and escalations where needed.

The position requires a 4-year degree, 2–5 years in software support, and willingness to work the 3:00 PM–12:00 AM Pacific shift, with hybrid in Long Beach and remote work on some days. LA area is ideal.