Laser Systems Technical Support Specialist (Remote)

Jobtailor; Melbourne (FL); Hybrid; USD 65,000 - 90,000; Full time

Job summary

Jobtailor in Melbourne, FL seeks an experienced field service technician to troubleshoot laser and CNC systems remotely and on-site, diagnose mechanical, electrical, software and network issues, and guide customers through repairs.

You will create technical documentation and video guides, collaborate with engineering and product teams to resolve recurring problems, escalate complex incidents, and communicate clearly and professionally under pressure.

Qualifications

• Strong mechanical and electrical troubleshooting skills.
• Ability to diagnose problems logically and efficiently.
• Comfortable working with tools and equipment.
• Experience with CNC machines, lasers, or similar equipment highly preferred.
• Basic understanding of motors, belts, and motion systems.
• Basic understanding of power supplies and electrical components.
• Basic understanding of computer/software troubleshooting.
• Calm under pressure.
• Clear communicator who can explain complex things simply.
• Detail-oriented.
• Problem-solver mindset.
• Takes ownership of issues.

Responsibilities

• Troubleshoot customer issues with laser machines remotely and occasionally on-site.
• Diagnose mechanical systems, electrical components, software, and networking problems.
• Guide customers through repairs and maintenance.
• Create and improve technical documentation and video guides.
• Work closely with engineering and product teams to resolve recurring issues.
• Escalate complex problems and track resolutions.
• Provide fast, clear, and professional communication with customers.

Skills

Mechanical troubleshooting

Electrical troubleshooting

Software troubleshooting

Networking problem solving

CNC machine experience

Laser machine experience

Motors understanding

Belts understanding

Motion systems understanding

Power supplies understanding

Problem-solving mindset

Ownership of issues

Detail-oriented

Clear communicator

Calm under pressure

Tools

Laser machines

CNC machines

Job description

Jobtailor in Melbourne, FL seeks an experienced field service technician to troubleshoot laser and CNC systems remotely and on-site, diagnose mechanical, electrical, software and network issues, and guide customers through repairs.

You will create technical documentation and video guides, collaborate with engineering and product teams to resolve recurring problems, escalate complex incidents, and communicate clearly and professionally under pressure.