6yrs Information Assurance and Security Specialist with Kaseya

AHU Technologies Inc; Washington (District of Columbia); On-site; USD 70,000 - 90,000; Full time

Job summary

A technology solutions provider is seeking an Information Assurance and Security Specialist to deliver support and oversee system setups for new hires in Washington, D.C. Responsibilities include incident resolution, system configuration, and maintaining security standards. Candidates should possess a degree or equivalent experience and certifications such as CompTIA Net+ or Security+. Exceptional communication and customer service skills are required.

Qualifications

• Exceptional written and oral communication skills.
• Experience with desktop and server operating systems including Windows 10, Windows 11, Office 365, macOS, iPhone.
• Strong understanding of technology and business productivity systems.
• Active Directory knowledge and experience.

Responsibilities

• Provide support of incoming requests via telephone, web portal, and email.
• Provisioning and system setup for new hires.
• Prioritize incidents and service requests to meet SLAs.
• Perform hands-on fixes at the desktop level when remote tools are not appropriate.

Skills

Exceptional written and oral communication skills

Experience with desktop and server operating systems

Strong understanding of technology and business productivity systems

Active Directory knowledge and experience

Exceptional interpersonal skills

Good problem-solving skills

Excellent customer service skills

Ability to work under moderate supervision

Education

College diploma or university degree in Computer Science or equivalent work experience

CompTIA Net+ certification

CompTIA Security+ certification

Tools

Windows 10

Windows 11

Office 365

macOS

iPhone

Kaseya

Job description

Overview

Role: Information Assurance and Security Specialist

Client: DC Government

Location: Washington, D.C. (Onsite)

Responsibilities

• Provide support of incoming requests via telephone, web portal, and email to ensure courteous, timely, and effective resolution of end-user issues.
• Provisioning and system setup for new hires.
• Prioritize incidents and service requests according to defined processes to meet defined SLAs.
• Use remote tools and diagnostic utilities to aid in resolving support requests.
• Perform hands-on fixes at the desktop level when remote tools are not appropriate, including hardware repairs, delivery of peripherals, or other fixes as determined.
• Install and configure hardware and software components throughout various network infrastructure devices.
• Install antivirus software and ensure virus definitions are up to date.
• Server administration via Active Directory, File & Print services, DNS, DHCP.
• Network firewall and switch administration and maintenance.
• Perform preventative maintenance, including checking and cleaning of workstations, printers, and peripherals.
• Establish good relationships with all departments and colleagues.
• Ensure company safety and security standards are met.
• Some network and server solution design and architecture.

Education

• College diploma or university degree in the field of Computer Science and/or 5 years equivalent work experience
• CompTIA Net+ and/or CompTIA Security+ certifications preferred

Requirements

• Exceptional written and oral communication skills.
• Experience with desktop and server operating systems including Windows 10, Windows 11, Office 365, macOS, iPhone.
• Strong understanding of technology and business productivity systems.
• Active Directory knowledge and experience.
• Kaseya
• Exceptional interpersonal skills, with a focus on rapport building, listening, and questioning skills.
• Good problem-solving skills.
• Excellent customer service skills.
• Ability to work under moderate supervision.
• Microsoft Desktop operating systems certification preferred.
• Valid Driver License and ability to drive to customer locations when required.