Technical Support Engineer I: Customer-Focused Troubleshooter

Backblaze; United States; Remote; USD 60,000 - 90,000; Full time

Job summary

Backblaze in the United States is seeking a customer-focused technical support specialist to resolve issues and assist customers via video and phone. You will provide installation troubleshooting, report bugs, and help expand documentation.

You will monitor outages, track issues in JIRA, and participate in training. Proficiency in Linux, MacOS, Windows, networking, and familiarity with JIRA and Salesforce are required.

Qualifications

• Customer-facing technical support experience.
• Proficient in Linux, MacOS, Windows, and networking.
• Familiar with JIRA, Salesforce, and scripting.

Responsibilities

• Resolve customer issues and act as ambassador via video/phone.
• Provide installation troubleshooting, bug reports, and expand docs.
• Monitor outages, track issues in JIRA, and assist with training.

Skills

Customer-facing communication

Tools

JIRA

Salesforce

Linux

MacOS

Windows

Networking

Scripting

Job description

Backblaze in the United States is seeking a customer-focused technical support specialist to resolve issues and assist customers via video and phone. You will provide installation troubleshooting, report bugs, and help expand documentation.

You will monitor outages, track issues in JIRA, and participate in training. Proficiency in Linux, MacOS, Windows, networking, and familiarity with JIRA and Salesforce are required.