Support Engineer

OSA Technology Partners; Columbus (OH); On-site; USD 52,000 - 76,000; Full time

Job summary

OSA Technology Partners is seeking Support Engineers to provide frontline triage and resolution for a range of managed technology solutions. The role combines systems administration with customer service, emphasizing efficient documentation from request to resolution.

You will support Microsoft 365, Google Workspace, and monitor cloud infrastructure across AWS, Azure, and GCP, while producing and maintaining technical support procedures and documentation.

Qualifications

• 3+ years in customer support, sales or tech roles.
• Strong troubleshooting and issue resolution skills.
• Excellent written and verbal communication.

Responsibilities

• Front line triage and resolution of user and server endpoint needs.
• Support of Microsoft 365 and Google Workspace.

Skills

Customer support

Troubleshooting

Documentation

Ticketing systems

Cloud platforms

M365 / Google Workspace

Windows / Linux / macOS

IT security & compliance

Remote support

Team collaboration

Tools

Microsoft 365 Admin Center

Google Workspace Admin

AWS Console

Azure Portal

GCP Console

Job description

We are looking for Support Engineers with demonstrated abilities, passion, and desire to support a range of managed technology solutions for our customers. The ideal candidate will have both system administration and front-line customer service experience, with efficient and effective skills in documenting from request to resolution.

Foundational Requirements

• 3+ years of customer support, sales or technology experience
• Exceptional interpersonal skills, with a focus on troubleshooting and resolving technical issues
• Exceptional written and verbal communication skills
• Ability to work well under pressure in a fast-paced environment
• Strong analytical skills with the ability to multitask

Primary Responsibilities

• Front line triage and resolution of both user and server endpoint support needs
• Support of common business software like Microsoft 365, Google Workplace
• Monitoring and support of cloud infrastructure in AWS, Azure and GCP
• Production and maintenance of technical documentation and support procedures
• Document work via a proprietary ticketing system
• Remote support of computer hardware, software, network and servers
• Research issues to resolve technical problems
• Work as a team to resolve customer issues

Ideal Skills & Experience

• Ticket managementand workflow automation systems
• Proficient in Mac, iOS, Android, Windows, Chrome OS and Linux OS environments
• IT security and compliance frameworks (e.g. HIPAA, SOC2, GDPR, ISO, PCI)
• On‑premise and cloud IT infrastructure including network and server technologies
• Experienceimplementing and/orsupportingDevice Management solutions
• Strong knowledgeandsupportof BackupandAnti‑Virus solutions