Technical Support Engineer I (Fully Remote)

Backblaze; United States; Remote; USD 60,000 - 90,000; Full time

Job summary

Backblaze in the United States is seeking a customer-focused technical support specialist to resolve issues and assist customers via video and phone. You will provide installation troubleshooting, report bugs, and help expand documentation.

You will monitor outages, track issues in JIRA, and participate in training. Proficiency in Linux, MacOS, Windows, networking, and familiarity with JIRA and Salesforce are required.

Qualifications

• Customer-facing technical support experience.
• Proficient in Linux, MacOS, Windows, and networking.
• Familiar with JIRA, Salesforce, and scripting.

Responsibilities

• Resolve customer issues and act as ambassador via video/phone.
• Provide installation troubleshooting, bug reports, and expand docs.
• Monitor outages, track issues in JIRA, and assist with training.

Skills

Customer-facing communication

Tools

JIRA

Salesforce

Linux

MacOS

Windows

Networking

Scripting

Job description

• Combines curiosity with technical expertise to resolve customer issues.
• Requires initiative, analytical detail, and professional communication.

What You’ll Do:

• Resolve customer issues, act as ambassador, communicate via video/phone.
• Provide installation troubleshooting, bug reports, and expand documentation.
• Monitor outages, track issues in JIRA, and provide training.

The Right Fit:

• Customer-facing technical support experience.
• Proficient in Linux, MacOS, Windows, and networking.
• Familiar with JIRA, Salesforce, and scripting.

Backblaze is the object storage leader in the open cloud movement, helping customers break free from restrictive legacy solutions. It fosters a diverse, inclusive, and fair culture, committed to equity for all employees.