Technical Support Engineer (Fully Remote)

Illumio; United States; Remote; USD 140,000 - 210,000; Full time

Job summary

Illumio in the United States is seeking an experienced architect to lead Zero Trust initiatives and guide customers through complex security transformations. You will provide technical direction, influence product adoption, and build strong, long-term relationships with enterprise teams.

The role requires strong communication, deep cybersecurity expertise, and a track record supporting SaaS solutions. You will collaborate with customers to resolve escalations, advocate for their needs, and help

Qualifications

• Requires knowledge of cybersecurity and Zero Trust architecture.
• 5–10 years supporting SaaS enterprise software.
• Bachelor's degree in engineering or science preferred.

Responsibilities

• Provide expert technical guidance and architectural leadership for Zero Trust initiatives.
• Build long-term account relationships and drive adoption of Illumio solutions.
• Advocate for customers to ensure timely resolution of escalations.

Skills

Cybersecurity

Zero Trust

Communication skills

SaaS experience

Education

Bachelor's degree

Tools

SIEM

SOAR

Networking concepts

Job description

• Provide expert technical guidance and architectural leadership for Zero Trust initiatives.
• Build long-term account relationships and drive adoption of Illumio solutions.
• Advocate for customers to ensure timely resolution of escalations.

Your Toolkit:

• Knowledge of cybersecurity, firewalls, and Zero Trust architecture.
• Strong communication skills with 5-10 years supporting SaaS enterprise software.

Bonus Points:

• Bachelor's degree in engineering or science.
• Familiarity with SIEM, SOAR, and networking concepts.

Illumio is the leader in ransomware and breach containment, redefining how organizations contain cyberattacks with its AI-powered breach containment platform. Recognized as a Leader in the Forrester Wave for Microsegmentation, Illumio fosters a culture of belonging, technical excellence, and customer advocacy.