Field Service Engineer - Columbus

ADB Safegate; Columbus (OH); On-site; USD 60,000 - 80,000; Full time

Benefits offered by this job

Growth and learning opportunities

Dynamic and challenging work environment

Collaborative culture

Job summary

ADB Safegate is seeking a Field Service Engineer in Columbus, Ohio. This role involves troubleshooting equipment and performing preventative maintenance at customer sites. The ideal candidate holds a Bachelor’s degree in Electrical Engineering or equivalent, has 2-4 years of related experience, and possesses robust communication skills in English. The position demands significant national and international travel (60-80% of the time) and offers a dynamic work environment focused on growth and innovation.

Qualifications

• 2-4 years related experience or equivalent combination of experience and education.
• Experience working as a field technician is required.
• Possession of a valid driver's license and maintain an insurable driving record.

Responsibilities

• Assist customers in isolating defects in the field.
• Perform Preventative Maintenance tasks per contract.
• Generate and support all technical documentation.

Skills

Troubleshooting

Customer Relationship Management

Technical Communication

Education

Bachelor Degree in Electrical Engineering

Associate in Electrical Engineering Technology

Job description

ADB SAFEGATE's Airfield solutions has over 75 years' experience of delivering cutting-edge airfield ground lighting, enabling safe and efficient landings, taxiing, and take-offs.

The Opportunity

A Field Service Engineer spends most of their time in the field or at a customer site where he/she helps troubleshoot equipment problems. Field Service Engineers have specific training in the equipment they maintain which requires sound knowledge of the system, wiring, and sensing technology of a system. We are looking for candidates who are self-starters, work independently most of the time, adhere to schedules, follow company processes, manage customer expectations and are able to quickly repair/troubleshoot system problems in the field.

Location: Columbus, Ohio

You will make an impact by.....

• Completing field start-up and commissioning support for either standard products or advanced products, but striving to learn both product lines.
• Assisting customers, both internal and external, in isolating defects in the field
• Performing Preventative Maintenance task per Contract and (SLA) Service Level Agreement
• Generating and supporting all technical documentation including trip reports, training documentation as needed, review of product manuals.
• Performing technical training classes for standard products to internal and external customers
• Developing customer relationships in order to help improve customer satisfaction.
• Being responsible for becoming familiar with Federal Aviation Administration (FAA) airport policies, procedures and products.
• Being responsible for becoming familiar with Airport/Airline Operations
• Communicating and promoting company image to the customer during system installation and training.

The talent we want to inspire has....

• Bachelor Degree in Electrical Engineering (EE) or Associate in Electrical Engineering Technology (EET), equivalent degree, or equivalent experience.
• Two (2) to Four (4) years related experience or the equivalent combination of experience and education.
• Two (2) to Four (4) years of experience working as a field technician or related experience.
• Possession of a valid driver's license.
• Must maintain an insurable driving record.
• Must pass any required BCI and FBI Background Check.
• Fluent English (oral and written communication skills).

Additional Key Information....

• National and international travel at a minimum of 60-80% of the time. Travel periods may exceed 7 days at a time.

What's on offer

• A dynamic and challenging environment that encourages growth and learning.
• Opportunities to shape the future of our industry and make a significant impact on our company's business,
• A collaborative culture that values innovation, integrity, and inclusivity.