Technical Support Engineer – Detroit, MI, USA

Mech-Mind Robotics; Detroit (MI); On-site; USD 90,000 - 130,000; Full time

Benefits offered by this job

Bonus

Growth opportunities

Job summary

Mech-Mind Robotics is seeking a solutions engineer to support outside sales, bridge sales and solutions engineering, and lead technical demonstrations for customers. The role requires 3+ years in a technical sales environment and a strong grasp of automation technologies.

Based in Detroit, MI, USA, the candidate will collaborate across teams, tailor proposals, and support contract negotiations while traveling frequently to customer sites and events.

Qualifications

• Bachelor's degree in engineering or related field.
• 3+ years of experience as a solutions engineer or similar role in a technical sales environment.
• Understanding of automation solutions such as conveying, ASRS, goods-to-person, sortation, palletizing, depalletizing, piece picking, automated vehicles, and industrial/collaborative robots.
• Excellent communication, presentation, and interpersonal skills.
• Based in Detroit, MI, USA, willingness to travel frequently.

Responsibilities

• Support the sales strategies and customer interaction of the outside sales team.
• Develop and implement processes between sales and solutions engineering.
• Coordinate and participate in technical demonstrations, presentations and proposals for customers and prospects.
• Provide technical expertise and support to the sales team and customers throughout the sales cycle.
• Identify customer requirements and pain points, and propose solutions that address them.
• Responsible for the conceptual sales technology specification of proposals and support sales in contract negotiations.

Skills

Excellent communication

Presentation skills

Interpersonal skills

Customer interaction

Education

Bachelor's degree in engineering or related field

Tools

Automation solutions types: conveying

AS/RS, goods-to-person, sortation

Robotics: pendant, collaborative robots

Job description

Mech‑Mind Robotics is a global leader in 3D vision and AI‑powered industrial automation solutions, serving customers in over 50 countries across automotive, logistics, electronics, and manufacturing industries. We empower system integrators and end users with cutting‑edge 3D vision technologies to build smarter factories and drive industrial innovation.

Key Responsibilities

• Support the sales strategies and customer interaction of the outside sales team.
• Develop and implement processes between sales and solutions engineering.
• Coordinate and participate in technical demonstrations, presentations and proposals for customers and prospects.
• Provide technical expertise and support to the sales team and customers throughout the sales cycle.
• Identify customer requirements and pain points, and propose solutions that address them.
• Responsible for the conceptual sales technology specification of proposals and support sales in contract negotiations.

Requirements

• Bachelor's degree in engineering or related field, 3+ years of experience as a solutions engineer or similar role in a technical sales environment.
• Understanding of types of automation solutions such as conveying, ASRS, goods‑to‑person, sortation, palletizing, depalletizing, piece picking, automated vehicles, and industrial/collaborative robots.
• Excellent communication, presentation, and interpersonal skills.
• Based in Detroit, MI, USA, willingness to travel frequently.

What We Offer

• Competitive salary and performance‑based bonus.
• Opportunity to work with cutting‑edge 3D vision and AI automation technologies.
• Professional growth and cross‑regional collaboration opportunities.

Join us to bring intelligence and innovation to industrial automation!