Office-Based Technical Support Engineer: Resolve Issues & Delight

USA7 DXC Technology Services LLC; United States; On-site; USD 40,000 - 68,000; Full time

Benefits offered by this job

Health, dental, and vision insurance

Employee wellness

Life and disability insurance

Retirement savings plan

Paid holidays

Paid time off

Job summary

DXC Technology hires a Technical Support Engineer in the United States to own customer issues, guide troubleshooting, and resolve software/hardware problems efficiently. You will log inquiries, follow escalation processes, and maintain detailed records using the ticketing system.

The role requires strong English communication, problem-solving, and teamwork, with on-site work and rotating/night shifts. DXC offers full-time employment and benefits.

Qualifications

• Interpersonal skills to interact with customers and team members.
• Excellent problem-solving and communication skills with fluent spoken English.
• Organization skills to balance and prioritize work.
• Ability to work in a team environment.

Responsibilities

• Take ownership of customer issues and respond to inquiries to meet needs.
• Assist customers in resolving technical problems by guiding on software/hardware/application issues.
• Research, diagnose, troubleshoot and identify solutions to resolve system issues.
• Follow up to ensure inquiries are resolved within the agreed time frame.
• Log and track inquiries using a ticketing tool and maintain history records.

Skills

Customer interaction

Problem solving

Communication

Team collaboration

Technical troubleshooting

Education

10+2+3 minimum

Job description

DXC Technology hires a Technical Support Engineer in the United States to own customer issues, guide troubleshooting, and resolve software/hardware problems efficiently. You will log inquiries, follow escalation processes, and maintain detailed records using the ticketing system.

The role requires strong English communication, problem-solving, and teamwork, with on-site work and rotating/night shifts. DXC offers full-time employment and benefits.