Technical support

USA7 DXC Technology Services LLC; United States; On-site; USD 40,000 - 68,000; Full time

Benefits offered by this job

Health, dental, and vision insurance

Employee wellness

Life and disability insurance

Retirement savings plan

Paid holidays

Paid time off

Job summary

DXC Technology hires a Technical Support Engineer in the United States to own customer issues, guide troubleshooting, and resolve software/hardware problems efficiently. You will log inquiries, follow escalation processes, and maintain detailed records using the ticketing system.

The role requires strong English communication, problem-solving, and teamwork, with on-site work and rotating/night shifts. DXC offers full-time employment and benefits.

Qualifications

• Interpersonal skills to interact with customers and team members.
• Excellent problem-solving and communication skills with fluent spoken English.
• Organization skills to balance and prioritize work.
• Ability to work in a team environment.

Responsibilities

• Take ownership of customer issues and respond to inquiries to meet needs.
• Assist customers in resolving technical problems by guiding on software/hardware/application issues.
• Research, diagnose, troubleshoot and identify solutions to resolve system issues.
• Follow up to ensure inquiries are resolved within the agreed time frame.
• Log and track inquiries using a ticketing tool and maintain history records.

Skills

Customer interaction

Problem solving

Communication

Team collaboration

Technical troubleshooting

Education

10+2+3 minimum

Job description

Job Description

Taking ownership of customer issues reported and responds to customer inquiries to ensure customer needs are met. Assists customers in resolving technical problems by providing guidance regarding software/hardware/application issues etc. Researching, diagnosing, troubleshooting and identifying solutions to resolve system issues and/or refers more complex technical problems through a defined escalation process. Follows up with customers to ensure that their inquiries are resolved within the contracted or agreed upon time frame. Logs and tracks inquiries using a ticketing tool and maintains history records including related problem documentation. Identifies, evaluates, and prioritizes customer problems and complaints to ensure that inquiries are resolved appropriately.

Basic Qualifications

Should have attended regular school/college with 10+2+3 as minimum qualification in any stream of subject. Good understanding of computer systems, mobile devices and other tech products. Ability to diagnose and troubleshoot basic technical issues. Fresher or has a work experience as a Technical Support Engineer, Desktop Support Engineer, IT Help Desk Technician or similar role. Ability to provide step-by-step technical help, both written and verbal. Experience with solving computer related problems. Experience working with company escalation policy.

Requirements and Skills

Interpersonal skills to interact with customers and team members. Excellent problem-solving and communication skills with fluent spoken English and good thought flow. Organization skills to balance and prioritize work. Ability to work in a team environment.

Work Environment

Work from Office is mandatory. This job role requires to work in rotational / night shifts.

Compensation

Compensation at DXC is influenced by an array of factors, including but not limited to the experience, job-related knowledge, skills, competencies, as well as contract-specific affordability and organizational requirements. A reasonable estimate of the current compensation range for this position is $39,800 - $68,300.

Full-time hires are eligible to participate in the DXC benefit program.

Benefits

• Health, dental, and vision insurance coverage
• Employee wellness
• Life and disability insurance
• Retirement savings plan, paid holidays, paid time off

Company Culture

At DXC Technology, we believe strong connections and community are key to our success. Our work model prioritizes in-person collaboration while offering flexibility to support wellbeing, productivity, individual work styles, and life circumstances. We’re committed to fostering an inclusive environment where everyone can thrive.

Equal Opportunity Employer

All qualified candidates will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, pregnancy, veteran status, genetic information, citizenship status, or any other basis prohibited by law.

E-Verify Participation

We participate in E-Verify.

Disability Accommodations

If you are an individual with a disability, a disabled veteran, or a wounded warrior and you are unable or limited in your ability to access or use this site as a result of your disability, you may request a reasonable accommodation by contacting us via email.

Please note: DXC will respond only to requests for accommodations due to a disability.

About DXC Technology

DXC Technology (NYSE: DXC) is a leading enterprise technology and innovation partner delivering software, services, and solutions to global enterprises and public sector organizations — helping them harness AI to drive outcomes at a time of exponential change with speed. With deep expertise in Managed Infrastructure Services, Application Modernization, and Industry-Specific Software Solutions, DXC modernizes, secures, and operates some of the world's most complex technology estates. Learn more on dxc.com.