Technical Support Engineer — Cloud SaaS & SQL (Equity)

Sigma Computing Inc.; New York (NY); On-site; USD 90,000 - 115,000; Full time

Benefits offered by this job

Equity

Flexible time off policy

Paid bonding time for all new parents

Traditional and Roth 401k

Commuter and FSA benefits

Lunch Program

Dog friendly office

Job summary

Sigma Computing Inc. is seeking a Technical Support Engineer to join their rapidly expanding Technical Support team. You will aid customers in solving technical and data challenges while collaborating with various teams to enhance the Sigma platform. The ideal candidate will possess at least 2 years in a customer-facing technical role, strong SQL skills, and a passion for building scalable processes.

This position offers a competitive annual salary ranging from $90k to $115k, equity, and a comprehensive benefits package including flexible time off and a dog-friendly office.

Qualifications

• 2+ years of experience in a customer-facing technical role at a cloud or SaaS provider.
• Strong grasp of SQL JOINs, Partitions, and Aggregations.
• Proven track record of issue resolution and customer trust.

Responsibilities

• Assist customers with diagnosis and resolution of complex technical issues.
• Develop best practices and tools for optimizing service performance.
• Collaborate with various teams to enhance user experience.

Skills

Customer-facing technical role experience

SQL proficiency

Query performance troubleshooting

Data visualization skills

Excellent communication skills

Collaboration skills

Education

U.S. Bachelor's degree in a technical field

Tools

Snowflake

Redshift

BigQuery

GCP

AWS

Job description

Sigma Computing Inc. is seeking a Technical Support Engineer to join their rapidly expanding Technical Support team. You will aid customers in solving technical and data challenges while collaborating with various teams to enhance the Sigma platform. The ideal candidate will possess at least 2 years in a customer-facing technical role, strong SQL skills, and a passion for building scalable processes.

This position offers a competitive annual salary ranging from $90k to $115k, equity, and a comprehensive benefits package including flexible time off and a dog-friendly office.