Technical Support Engineer New York City, NY

Sigma Computing Inc.; New York (NY); Hybrid; USD 90,000 - 115,000; Full time

Benefits offered by this job

Equity

Flexible time off policy

Paid bonding time for all new parents

Traditional and Roth 401k

Commuter and FSA benefits

Lunch Program

Dog friendly office

Job summary

Sigma Computing Inc. is seeking a Technical Support Engineer to join their rapidly expanding Technical Support team. You will aid customers in solving technical and data challenges while collaborating with various teams to enhance the Sigma platform. The ideal candidate will possess at least 2 years in a customer-facing technical role, strong SQL skills, and a passion for building scalable processes.

This position offers a competitive annual salary ranging from $90k to $115k, equity, and a comprehensive benefits package including flexible time off and a dog-friendly office.

Qualifications

• 2+ years of experience in a customer-facing technical role at a cloud or SaaS provider.
• Strong grasp of SQL JOINs, Partitions, and Aggregations.
• Proven track record of issue resolution and customer trust.

Responsibilities

• Assist customers with diagnosis and resolution of complex technical issues.
• Develop best practices and tools for optimizing service performance.
• Collaborate with various teams to enhance user experience.

Skills

Customer-facing technical role experience

SQL proficiency

Query performance troubleshooting

Data visualization skills

Excellent communication skills

Collaboration skills

Education

U.S. Bachelor's degree in a technical field

Tools

Snowflake

Redshift

BigQuery

GCP

AWS

Job description

Sigma is growing rapidly, and our Technical Support Engineering team is scaling alongside it to meet the needs of an expanding global user base. As a Technical Support Engineer at Sigma, you will be part of an award‑winning team recognized with the 2024 Stevie Gold Award for Customer Service, helping customers solve technical, business, and data challenges using the Sigma platform. You'll work closely with Product, Engineering, and Go‑to‑Market teams to diagnose complex issues, drive solutions, and contribute to the continuous improvement of our product and support operations.

This position requires a U.S. Bachelor's degree (or foreign equivalent) in Computer Science, Software Engineering, Information Systems, Data Science, or a closely related technical field. This requirement is a minimum and cannot be substituted by work experience alone.

What You Will Be Doing

• You will work with Sigma's customers and the pre‑sales team to assist with the diagnosis and resolution of complex technical issues.
• Working closely with the development team, you will develop best practices and tools for diagnosing issues and optimizing the service for performance.
• Collaborate with cross‑functional groups — backend, frontend, DevOps, design, product, and the go‑to‑market teams to create a first‑class experience for users of our product.
• Participate in quarterly projects and perform periodic on‑call duties to improve automation and processes.

Qualifications We Are Looking For

• 2+ years of experience in a customer‑facing technical role (Technical Support, Solutions Engineering, or Software Engineering) at a cloud or SaaS provider.
• SQL proficiency — strong grasp of JOINs, Partitions, Window Functions, Aggregations, CTEs, and sub‑queries.
• SQL query performance troubleshooting and query plan analysis.
• Ability to chart data into logical visualizations.
• A proven track record of building trust with customers and bringing issues to resolution quickly.
• Excellent verbal and written communication skills.
• A strong desire to build scalable processes for issue resolution — documenting common patterns and building tooling for diagnosing issues.
• Strong collaboration skills and the ability to work with multiple departments to coordinate issue triaging, diagnosis, and resolution.

Highly Desirable Skills & Experience

• Supporting a cloud service in production.
• Experience working with Snowflake, Redshift, or BigQuery.
• Knowledge of GCP or AWS.
• Startup experience.

Benefits For Our Full‑Time Employees

• Equity
• Flexible time off policy. Take the time off you need!
• Paid bonding time for all new parents
• Traditional and Roth 401k
• Commuter and FSA benefits
• Lunch Program
• Dog friendly office

Sigma is an equal opportunity employer. We are committed to building a smart and strong team regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender, gender identity or expression, veteran, or any other protected status. We look forward to learning how your experience can enable all of us to grow.

Additional Job details: The base salary range for this position is $90k - $115k annually. Compensation may vary outside of this range depending on a number of factors, including a candidate’s qualifications, skills, competencies and experience. Base pay is one part of the Total Package that is provided to compensate and recognize employees for their work at Sigma Computing. This role is eligible for an annual bonus, stock options, as well as a comprehensive benefits package.