Technical Support Engineer CIS 80 - 100 % (f/m/d)

Hamilton Medical; United States; Remote; USD 67,000 - 101,000; Full time

Job summary

Hamilton Medical seeks a seasoned Technical Support leader to drive project groups and expert teams across the organization, with a focus on the CIS region and regulatory compliance.

The role coordinates field actions, upgrades, and training for partner engineers, with international travel up to 30%. Collaboration with Sales, Marketing, Product Care and Regional Management will ensure high-quality support of our ventilation solutions.

Qualifications

• Minimum 5 years in Technical Support or Technical Service in the medical technology industry.
• Bachelor’s degree in Biomedical Engineering, Electrical Engineering or a comparable qualification.
• Proven expertise in electronics, electromechanics or biomedical engineering with field service.
• Fluent in English and Russian; travel up to 30%.

Responsibilities

• Lead and develop Technical Support project groups and expert teams.
• Oversee Technical Support activities in the CIS region, including Russia.
• Monitor timely execution of technical projects and field actions (upgrades, FSCAs).
• Support and develop global partner engineers and ensure effective use of tools and processes.
• Ensure partner engineers are trained and certified in accordance with policies.
• Collaborate with Sales, Marketing, Product Care and Regional Management for cross-functional projects.

Skills

Technical Support

English

Russian

Travel readiness

Education

Bachelor’s degree in Biomedical or Electrical Engineering

Job description

For more than 40 years, Hamilton Medical has shaped the future of mechanical ventilation. We develop Intelligent Ventilation solutions that support clinicians in critical moments. Our Hamilton ventilators are used in intensive care units, during emergency transport, and in MRI environments. They help medical teams care for adult, pediatric, and neonatal patients worldwide. Here, your work has real impact. Every improvement you make supports better respiratory care for patients around the globe.

How you can make a difference

• Leading and developing Technical Support project groups and expert teams across Hamilton Medical and medin Medical
• Overseeing Technical Support activities in the CIS region, including Russia, while ensuring compliance with quality standards and regulatory requirements
• Monitoring the timely execution of technical projects and field actions, including upgrades, updates and FSCAs
• Supporting and developing global partner engineers to ensure high-quality technical support and effective use of tools, systems and processes
• Ensuring partner engineers are trained and certified in accordance with applicable policies, procedures and health & safety requirements
• Collaborating closely with Sales, Marketing, Product Care and Regional Management to support commercial activities and cross-functional projects

That’s what you bring along

• Minimum of 5 years of experience in Technical Support or Technical Service within the medical technology industry, ideally in roles such as Support Engineer or Senior Service Engineer
• Bachelor’s degree in Biomedical Engineering, Electrical Engineering or a comparable qualification with a strong technical affinity
• Proven technical expertise in electronics, electromechanics and/or biomedical engineering, including field support and technical service experience
• Experience in troubleshooting and interpreting device diagnostics, ideally for mechanical ventilation systems
• Experience in planning and delivering technical service trainings for customers and international teams
• Strong customer and partner relationship management skills with the ability to identify needs and deliver effective technical support solutions
• Fluent English and Russian language skills, both written and spoken; additional languages are an advantage
• Willingness to travel internationally (up to 30%)

The position can be based anywhere across Europe.