Technical Support Engineer (Chicago)

MCS Group - USA | Your Specialist Recruitment Firm; Chicago (IL); On-site; USD 55,000 - 75,000; Full time

Benefits offered by this job

Fully paid training program in Ireland

Job summary

A specialist recruitment firm is seeking a Technical Support Engineer to join their onsite team in Chicago. The role involves providing onsite technical support, troubleshooting, and implementing system enhancements to ensure critical trading platforms operate smoothly. Candidates should have a Bachelor's degree in Computer Science or a related field, along with 1+ year's experience in technical support. This position offers a fully paid training program in Ireland, making it an exciting opportunity for individuals early in their careers.

Qualifications

• 1+ year's experience in a technical support role.
• Experience in the financial sector is highly desired.
• Flexible skillset with support experience.

Responsibilities

• Provide onsite technical support to clients.
• Troubleshoot and resolve technical issues.
• Implement system enhancements and upgrades.
• Carry out routine maintenance including software updates.

Skills

Technical Support

Communication Skills

Problem-solving

Microsoft 365

Cloud Migration

Active Directory

Interpersonal Skills

Education

Bachelor's degree in Computer Science, IT, or related field

Tools

Microsoft 365

Azure

Job description

A passport is needed and full US working rights. This is a full‑time role with no sponsorship. Agencies please do not submit candidates.

Are you in the first couple of years of your career and looking for a company you can truly grow with? If you want hands‑on experience, world‑class training, and opportunities you won't find just anywhere, this is worth a look.

This company supports major players across the banking and financial services sector and is hiring a Technical Support Engineer to join their onsite team in Chicago. You'll be at the heart of their technology operations, helping ensure the smooth running of critical trading platforms and infrastructure, and supporting non‑technical users when it matters most.

One of the standout benefits of this role is the training. You'll take part in a fully paid, three‑week training program in Ireland, so a passport is required. Their globally recognised training program is designed to set you up for success in the role while giving you the chance to collaborate with and learn from teams across the business worldwide.

If you're early in your career and want exposure to high‑impact systems, strong mentorship, and a genuinely global environment, this is an opportunity not to miss.

What You'll Do:

• Provide onsite technical support to clients in a professional, efficient manner
• Troubleshoot and resolve technical issues, escalating complex problems when needed
• Implement system enhancements and upgrades to improve performance and stability
• Carry out routine maintenance, including software updates and configuration changes

What You'll Bring:

• Bachelor's degree in Computer Science, IT, or a related field
• 1+ year's experience in a technical support role
• Experience in the financial sector is highly desired
• Excellent communication and interpersonal skills
• Experience with Microsoft 365, endpoint management, device deployment, cloud migration, Active Directory and Azure (a big plus!)
• Someone who has passion outside of work. Think sports, music, hiking, art, etc.

They are flexible of skillset but need someone with support experience, a passion for learning, able to quickly problem‑solve and strong communication skills.

To learn more and apply, please use the provided link.

All qualified applicants are encouraged to apply. The company is an equal opportunity employer; we welcome applicants of all backgrounds, regardless of race, color, religion, sex, national origin, disability, veteran status, or any other protected class.