Technical Support Engineer

MCS Group - USA | Your Specialist Recruitment Firm; San Francisco (CA); On-site; USD 81,000 - 99,000; Full time

Job summary

A specialized recruitment firm located in San Francisco is seeking a Technical Support Engineer to provide onsite support for critical trading platforms. The candidate will participate in a three-week training program in Ireland. Key qualifications include a Bachelor’s degree in Computer Science or IT and at least one year of technical support experience, alongside strong communication skills. This is a full-time role with a competitive salary up to $90K, ideal for those looking to grow in a dynamic environment.

Qualifications

• 1+ years of experience in a technical support role.
• Excellent communication and interpersonal skills.
• Passionfor learning and diverse interests.

Responsibilities

• Provide onsite technical support to clients.
• Troubleshoot and resolve technical issues.
• Implement system enhancements and upgrades.
• Carry out routine maintenance, software updates.

Skills

Technical support

Communication skills

Problem-solving

Microsoft 365

Cloud migration

Education

Bachelor’s degree in Computer Science, IT, or related field

Tools

Azure

Job description

Senior Recruitment Consultant (Software) - USA at MCS Group | ☎ 617 861 4588

Technical Support Engineer

A passport is needed and full US working rights. This is a full time role with no sponsorship. Agencies please do not submit candidates.

Are you in the first couple of years of your career and looking for a company you can truly grow with? If you want hands‑on experience, world‑class training, and opportunities you won’t find just anywhere, this is worth a look.

This company supports major players across the banking and financial services sector and is hiring a Technical Support Engineer to join their onsite team in San Francisco. You’ll be at the heart of their technology operations, helping ensure the smooth running of critical trading platforms and infrastructure, and supporting non‑technical users when it matters most.

One of the standout benefits of this role is the training. You’ll take part in a fully paid, three‑week training program in Ireland, so a passport is required. Their globally recognised training program is designed to set you up for success in the role while giving you the chance to collaborate with and learn from teams across the business worldwide.

If you’re early in your career and want exposure to high‑impact systems, strong mentorship, and a genuinely global environment, this is an opportunity not to miss.

What You’ll Do:

• Provide onsite technical support to clients in a professional, efficient manner
• Troubleshoot and resolve technical issues, escalating complex problems when needed
• Implement system enhancements and upgrades to improve performance and stability
• Carry out routine maintenance, including software updates and configuration changes

What You’ll Bring:

• Bachelor’s degree in Computer Science, IT, or a related field
• 1+ year’s experience in a technical support role
• Excellent communication and interpersonal skills
• Experience with Microsoft 365, endpoint management, device deployment, cloud migration and Azure (a big plus!)
• Someone who has passion outside of work. Think sports, music, hiking, art etc

Salary: Up to 90K depending on experience

They are flexible of skillset but need someone with support experience, a passion for learning, able to quickly problem solve and strong communication skills

To speak in confidence about this opportunity please contact apply via the link

Seniority level

• Associate

Employment type

• Full‑time

Job function

• Information Technology

Industries

• Information Services, Software Development, and Technology, Information and Internet