Technical Support Engineer - AI CRM & 24/7 Global Support

Salesforce, Inc.

Washington

On-site

USD 110,000 - 140,000

Full time

6 days ago

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Job summary

Salesforce, Inc. is seeking aTechnical Support Engineer in the United States, Washington.

You will manage the end-to-end customer technical experience, diagnose complex issues across Salesforce products like Sales Cloud, and guide adoption of Salesforce technology to maximize platform value. You will collaborate with cross-functional teams to resolve critical cases, deliver onboarding sessions, and create technical documentation while communicating clearly with both technical and non-technical

Qualifications

Bachelor's degree in Computer Science, Engineering, or related technical discipline, or equivalent experience.
2+ years of experience in technical support, software engineering, or related customer-facing technical roles.
Experience troubleshooting software applications and debugging code, including Java-based applications.
Strong understanding of database concepts, data management, and SQL.
Experience explaining complex technical concepts to non-technical audiences.

Responsibilities

Lead end-to-end customer technical experience by managing support cases from initial diagnosis through resolution.
Diagnose and resolve complex technical issues related to Salesforce platform products, including Sales Cloud.
Coordinate resolution of critical and high-priority cases by collaborating with cross-functional teams and escalating issues to Product Engineering when necessary.
Provide onboarding support and technical discovery sessions to help new customers implement Salesforce solutions.
Guide customers on best practices, product configuration, and architecture to maximize platform value.
Investigate customer-reported issues, analyze system behavior, and identify root causes using internal tools.