AI-Driven Technical Support Engineer

Salesforce, Inc.; Indianapolis (IN); On-site; USD 81,000 - 122,000; Full time

Job summary

Salesforce, Inc. is seeking a Technical Support Engineer to resolve complex Salesforce platform issues, guide adoption, and deliver measurable business value.

You’ll work with customers to diagnose problems, provide best-practice configurations, and collaborate with Product Engineering to improve platform functionality. The role requires strong communication, technical proficiency in Java-based applications, SQL, and a customer-focused mindset.

Qualifications

• Bachelor’s degree in Computer Science, Engineering, or related technical discipline or equivalent experience.
• 2+ years of experience in technical support, software engineering, or related customer-facing technical roles.
• Experience troubleshooting software applications and debugging code, including Java-based applications.
• Strong understanding of database concepts, data management, and SQL.

Responsibilities

• Lead end-to-end customer technical experience by managing support cases from initial diagnosis through resolution.
• Diagnose and resolve complex technical issues related to Salesforce platform products, including Sales Cloud.
• Coordinate resolution of critical cases by collaborating with cross-functional teams and escalating when necessary.
• Provide onboarding support and technical discovery sessions to help new customers implement Salesforce solutions.
• Guide customers on best practices, product configuration, and architecture to accelerate product adoption.

Skills

Java

SQL

Technical support

Communication

Problem solving

Education

Bachelor’s degree in Computer Science, Engineering, or related technical discipline

Tools

Salesforce Platform

Sales Cloud

Salesforce Administrator (ADMIN201)

Spiff

Tableau/CRMA

Job description

Salesforce, Inc. is seeking a Technical Support Engineer to resolve complex Salesforce platform issues, guide adoption, and deliver measurable business value.

You’ll work with customers to diagnose problems, provide best-practice configurations, and collaborate with Product Engineering to improve platform functionality. The role requires strong communication, technical proficiency in Java-based applications, SQL, and a customer-focused mindset.