Technical Support Engineer — 24/7 On-Call & QA

Synergis Technologies, LLC

Quakertown (Bucks County)

On-site

USD 55,000 - 75,000

Full time

13 days ago

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Job summary

Synergis Technologies, LLC is seeking a Customer Success Agent to deliver outstanding technical support for Adept customers throughout the lifecycle. The role serves as the primary technical resource for software, Windows Server, SQL Server, IIS, authentication services, and related infrastructure.

The CSA collaborates with CSMs, QA, Product, Development, Services, and Sales to resolve issues while improving the customer experience.

Qualifications

Minimum of 3 years supporting enterprise software applications.
Experience with PDM, PLM, CAD, or Engineering software preferred.
Experience working directly with external customers in a technical support environment.
Strong verbal and written communication skills.
Ability to explain complex technical concepts to non-technical audiences.
Excellent problem-solving and troubleshooting abilities.
Willingness to participate in rotating on-call schedule.

Responsibilities

Provide world-class technical support to Adept customers through phone, email, remote sessions, and ticketing systems.
Assist with software testing, issue replication, and validation of product fixes.
Create and maintain technical documentation and customer resources.
Support customer conferences, training, and other departmental initiatives.
Participate in 24x7 on-call rotations and coordinate with teams during outages.