Technical Support Engineer 1

Staff4Me; United States; Remote; USD 40,000 - 65,000; Full time

Job summary

An established industry player is seeking a Technical Support Engineer Level 1 to join their dedicated support team. In this exciting role, you will be the first point of contact for customers, helping them diagnose and resolve technical issues related to the company's products and services. With a focus on customer satisfaction, you will document interactions, collaborate with team members, and stay updated on product developments. This position offers a competitive salary and benefits, along with opportunities for growth and career development in a dynamic, multicultural environment.

Benefits

Competitive Salary

Benefits Package

Career Development Opportunities

Training and Support

Dynamic Work Environment

Qualifications

• 1-2 years of experience in technical support or customer service.
• Basic understanding of networking concepts and troubleshooting.

Responsibilities

• Respond to customer inquiries via phone, email, or chat.
• Diagnose and troubleshoot technical issues for clients.
• Document customer interactions in the support ticketing system.

Skills

Technical Support

Customer Service

Problem-Solving

Communication Skills

Networking Concepts

Attention to Detail

Education

Associate Degree in a Related Field

Tools

Support Ticketing Systems

Remote Support Tools

Job description

Staff4Me is looking for a TSE 1 (Technical Support Engineer Level 1) to join our dedicated support team. In this role, you will be the first point of contact for our customers seeking technical assistance. You will help diagnose and resolve issues related to our products and services, ensuring that our clients receive top-notch support.

Responsibilities

• Respond to customer inquiries via phone, email, or chat in a timely manner.
• Diagnose and troubleshoot technical issues, escalating more complex problems to higher-level support when necessary.
• Provide guidance to customers on how to use our products effectively.
• Document customer interactions and resolutions in our support ticketing system.
• Collaborate with team members to improve support processes and customer satisfaction.
• Stay informed about product updates and industry trends to provide accurate information to customers.

• 1-2 years of experience in a technical support role or customer service position.
• Basic understanding of networking concepts and troubleshooting techniques.
• Familiarity with support ticketing systems and remote support tools.
• Excellent communication skills with an emphasis on customer service.
• Strong problem-solving skills and attention to detail.
• Ability to work in a fast-paced environment and manage multiple tasks efficiently.
• Willingness to learn and adapt to new technologies and processes.
• Associate degree or equivalent experience in a related field is preferred.

- Competitive salary and benefits package.

- Opportunity for growth and career development.

- Training and support to enhance technical and customer service skills.

- Work in a dynamic and multicultural environment.