Technical Support Engineer

Thales; United States; Remote; USD 30,000 - 50,000; Full time

Job summary

Thales is seeking a Technical Support Engineer to support Air Traffic Management projects in the Philippines. The role involves hardware installation, technical support, and managing subcontractors to ensure successful project delivery. Candidates should have experience with mission-critical systems and excellent communication skills.

Qualifications

• Minimum 3 years experience in networked computer system solutions.
• Hold a current Cabling Registration or experience in structured cabling systems.
• Extensive experience in managing the installation of complex systems.

Responsibilities

• Perform hardware deployment and installation activities.
• Lead installation teams and ensure compliance with design requirements.
• Provide technical support for site installation activities.

Skills

Customer facing skills

Advanced reporting skills

Stakeholder management skills

Education

Associate Diploma in Electrical/Electronics/Computer Systems

Tools

MS Visio

AUTOCAD

Job description

Thales is a global technology leader trusted by governments, institutions, and enterprises to tackle their most demanding challenges. From quantum applications and artificial intelligence to cybersecurity and 6G innovation, our solutions empower critical decisions rooted in human intelligence. Operating at the forefront of aerospace and space, cybersecurity and digital identity, we’re driven by a mission to build a future we can all trust.

In the Philippines, Thales has been a trusted partner for over 20 years, supporting key customers across civil aviation, defence, and digital identity and security sectors. From banking and telecommunications to government services, Thales continues to provide solutions in technological advancements that bolster national security and enhance local defence capabilities.

Location: Maynila, Philippines

Thales is a global technology leader trusted by governments, institutions, and enterprises to tackle their most demanding challenges. From quantum applications and artificial intelligence to cybersecurity and 6G innovation, our solutions empower critical decisions rooted in human intelligence. Operating at the forefront of aerospace and space, cybersecurity and digital identity, we’re driven by a mission to build a future we can all trust.

In the Philippines, Thales has been a trusted partner for over 20 years, supporting key customers across civil aviation, defence, and digital identity and security sectors. From banking and telecommunications to government services, Thales continues to provide solutions in technological advancements that bolster national security and enhance local defence capabilities.

The Technical Support Engineer is based in Manila, Philippines as the technical representative of Thales Airspace Mobility Solutions for purposes of supporting various projects pertaining to the Communications, Navigation Surveillance / Air Traffic Management (CNS/ATM) System operated by the Civil Aviation Authority of the Philippines.

The Technical Support Engineer reports to the Manila based Site Deputy Project Manager as well as the engineering managers of the specific projects. The Air Traffic Management System Upgrade Project will be the primary focus of the Technical Support Engineer with activities required for receipt and storage of hardware, installation, integration, testing, acceptance and support of the associated equipment and systems. An installation subcontractor has been engaged to provide services to the Air Traffic Management System Upgrade Project and the Technical Support Engineer will be a key interface for the guidance and approval of the works completed by the subcontractor.

RESPONSIBILITIES:

The Technical Support Engineer is responsible for the following:

• Performing hardware deployment and installation activities for the successful delivery of project milestones. Activities include:
  • assisting with the design, installation and implementation of hardware, rack, console, structured cabling systems, fibre optic, copper, computer equipment and networks across various customer sites,
  • ensuring infrastructure requirements and design including shop drawings, cable trays and paths, labelling schema, wiring schedules, rack and console equipment layouts etc, are met
  • leading the installation team (including subcontractors) for the installation of all site equipment
  • providing technical support for all site installation activities,
  • arranging procurement of hardware and installation materials for projects
  • capturing and documenting the installed configuration
  • reviewing and updating the Engineering Deployment Documents, i.e. Site Installation Plans to as built documentation based on each site installation
  • performing and/or supporting installation test and acceptance activities including the qualification of subcontractor test artefacts, evidence and references with respect to both the acceptance and completion
  • supporting the Systems Engineering Manager (SEM) with the assigned project engineering tasks
  • supporting other engineering teams as appropriate to the role
  • assisting with the up-skilling and development of less experienced staff
  • act as a single point of contact during site installation, testing and deployment activities
  • ensuring conformance of the installation to the design and customer requirement
  • ensuring conformance of all the installation activities in accordance with the Heath, Safety & Environment (HSE) Management Plan.

CHALLENGES

• Complexity in Air Traffic Control Systems
• Subcontractor technical and performance management
• Balancing competing priorities and workload

KEY COMMUNICATIONS

The Technical Support Engineer will report operationally to the Site Deputy Project Manager. The role will also communicate on a regular basis with the following stakeholders. - Project Manager, - System Engineering Manager, and Deployment Manager. The Technical Support Engineer is expected to perform the following actions with or without prompting:

• Identify and encourage industry best practice within the engineering environment
• Attend project meetings, as needed and as delegated by the Site Deputy Project Manager or Deployment Manager
• Report to management any process conformity risks and project issues
• Perform all allocated engineering activities on time
• Actively manage any allocated budgets
• Without prior agreement
• Scheduling and organisation of sub-tasking relevant to allocated tasks
• Solutions to engineering issues faced on site within scope.
• Prioritisation of general daily tasks.
• Recommendations to Management
• Strategic decisions regarding staffing / resourcing
• Possible areas / activities suited for outsourcing.
• Risk management issues.

GENERAL / SPECIAL REQUIREMENTS GENERAL

• Comply with all relevant company Health, Safety and Environmental (HSE) policies and framework and work practices with the intent of preventing or minimising accidental exposures to self, colleagues, visitors and/or the environment and to ensure a safe work practises at all times.
• Demonstrate personal commitment and involvement to all matters relating to HSE. Participate in consultation, training and programs relating to HSE. Identify Risks and Hazards. Report incidents and provide feedback. Watch out for others, maintain awareness of and strive to achieve HSE goals & objectives set by the company and your specific domain.

SPECIAL REQUIREMENTS

· Travel throughout Philippines is required.

· Drivers Licence essential.

• Ability to work on multiple programs concurrently self-managing.

KNOWLEDGE, SKILLS & EXPERIENCE QUALIFICATIONS

• Electrical/Electronics/Computer Systems Engineer with a minimum of 3 years’ experience in networked computer system solutions.
• Minimum - Associate Diploma level (preferably higher) in basic discipline.
• Hold a current Cabling Registration or previous experience in large scale structured cabling systems for networked computer infrastructure.

ESSENTIAL EXPERIENCE

• Extensive previous experience in managing the physical delivery/installation of largescale complex mission critical systems
• Supervision of subcontractors
• Requirements management experience
• ASNZ or MIL-STD Installation practices and management
• Previous experience in the verification & validation of hardware systems
• Detailed knowledge of engineering documentation
• MS Visio / AUTOCAD experience
• Excellent customer facing skills
• Advanced reporting and stakeholder management skills.

DESIRABLE EXPERIENCE

• Networking experience: 3+ years
• Linux experience (multiple distributions): 3+ years
• Negotiation with suppliers and subcontractors.

At Thales, we’re committed to fostering a workplace where respect, trust, collaboration, and passion drive everything we do. Here, you’ll feel empowered to bring your best self, thrive in a supportive culture, and love the work you do. Join us, and be part of a team reimagining technology to create solutions that truly make a difference – for a safer, greener, and more inclusive world.

About the company

Thales is a global high technology leader that designs and builds electrical systems and provides services for the aerospace, defence, transportation and security markets. The company investing in digital and “deep tech” innovations – connectivity, big data, artificial intelligence, cybersecurity and quantum technology.

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