Endpoint Support Engineer

Astreya; United States; Remote; USD 48,000 - 78,000; Full time

Job summary

A leading technology company is seeking an experienced End Point Support Engineer to manage and secure devices including Mac, Windows, and Chrome Books. This role involves developing automation scripts, troubleshooting hardware/software issues, and enhancing the user support process. Candidates should have strong analytical skills, proficient scripting abilities, and the capacity to work well in cross-functional teams. Comprehensive benefits including health coverage and retirement plans are offered.

Benefits

Medical, dental, and vision coverage

401k

Paid Time Off

Tuition Reimbursement

Flexible Spending Accounts

Qualifications

• 4+ years of experience as an End Point Support Engineer.
• Familiarity with CI/CD pipelines and GitHub.
• Relevant certifications in collaboration platforms are a plus.

Responsibilities

• Ensuring availability, performance, and security for all devices.
• Developing and maintaining custom scripts to automate tasks.
• Troubleshooting and resolving issues related to device software and hardware.

Skills

Scripting

Analytical skills

Problem-solving

Communication

Interpersonal skills

Tools

Jamf Pro

Azure

Bash

PowerShell

GitHub

Google Collaboration tools

Job description

Job Description:-

We are seeking an experienced End Point Support Engineer with a minimum of 4+ years of expertise in supporting Mac, Windows, and Chrome Books. He/She will be responsible for supporting endpoint security for all devices along with scripting.

Key Responsibilities:

• Ensuring availability, performance, and security for all devices including Mac, Windows, and Chrome Books.
• Developing and maintaining custom scripts to automate tasks.
• Troubleshooting and resolving issues related to device software and hardware, and implementing corrective actions.
• Serving as POC for endpoint security to address service incidents and troubleshoot as appropriate.
• Setting up and configuring new devices and software for users, including desktops, laptops, printers, and peripherals.
• Administering devices, Github, and Google Workspaces.
• Keeping track of IT equipment and software licenses, ensuring compliance with company policies.
• Assisting end users with network connectivity issues, including WiFi and VPN.
• Identifying areas for improvement in user support processes and procedures.

Qualifications/Skills:

• 4+ years of experience as an End Point Support Engineer.
• Experience working with Jamf Pro for Apple device management and Azure for Windows devices.
• Experience writing scripts using Bash for Mac and PowerShell for Windows; knowledge of Python scripting is a plus.
• Experience in administrating Google Collaboration tools.
• Experience migrating workflows to automated solutions via scripting.
• Familiarity with CI/CD pipelines and GitHub.
• Strong analytical and problem-solving skills.
• Excellent communication and interpersonal skills, capable of working in cross-functional teams.

Relevant certifications in collaboration platforms are a plus. Experience with agile development methodologies is desirable.

Salary Range

$48,868.00 - $77,160.00 USD (base pay, gross). Salary depends on experience, education, certifications, and other factors. Compensation may include bonuses, benefits, or incentives at the company's discretion.

Benefits:

• Medical, dental, and vision coverage through providers like Cigna, Kaiser, and VSP.
• Flexible Spending Accounts, Pre-Tax Commuter Benefits, Continuing Education, Wellness Programs, 401k, Life and Disability Insurance, Tuition Reimbursement, Paid Time Off, Holidays, and statutory leaves.