Technical Support Engineer

Mwsolutions; Troy (OH); Híbrido; USD 50 000 - 70 000; Tempo integral

Resumo da oferta

Mwsolutions in Troy, Ohio is seeking a Technical Support specialist for full-time, hybrid/remote work. You will investigate technical problems, reproduce failures, and document clear engineering reports to guide fixes.

Preferred candidates read code, logs, queries, and API data to diagnose issues and provide precise escalation details. Candidates with systems, QA, or API troubleshooting background are valued.

Qualificações

• Reproduce and diagnose a seeded application defect.
• Write a complete engineering escalation report.

Responsabilidades

• Investigates confirmed technical problems and recreates failures.
• Diagnoses likely causes and searches for related defects.
• Creates actionable engineering reports.

Conhecimentos

Troubleshooting

Clear communication

Code/logs/API reading

Descrição da oferta de emprego

Technical Support Full-time Troy, Ohio (Remote/Hybrid)

Investigates confirmed technical problems, recreates failures, diagnoses likely causes, searches for related defects, and creates actionable engineering reports.

What We're Looking For

• Methodical technical troubleshooter who communicates clearly and does not guess.
• Comfortable reading code, logs, queries, and API data.

Preferred Background

• Support engineering, QA, systems administration, software development, database, networking, or API troubleshooting experience.

Required Proof of Competence

• Reproduce and diagnose a seeded application defect.
• Write a complete engineering escalation report.