Senior Technical Support Engineer

Comtech Global, Inc; Pennsylvania; On-site; USD 60,000 - 80,000; Full time

Job summary

Comtech Global, Inc is seeking a Technical Support Engineer in Pennsylvania to handle escalated issues beyond frontline support capabilities. The ideal candidate has over 2 years of experience in technical support, is comfortable diagnosing application issues using SQL and logs, and can effectively communicate findings to both technical and non-technical audiences. This role involves real technical diagnostics, making it suitable for those looking for engaging and meaningful work in a growing support team.

Qualifications

• 2+ years in technical support or application analysis.
• Ability to write basic SQL queries and analyze logs.
• Comfortable with Windows-based web application environments.

Responsibilities

• Diagnose and resolve application issues using logs and queries.
• Work with end users and Customer Success to address escalated issues.
• Communicate findings clearly to both technical and non-technical stakeholders.

Skills

Technical support experience

SQL query writing

Windows Server knowledge

Log analysis

Tools

SQL Server Management Studio (SSMS)

Dynatrace

Datadog

PagerDuty

PowerShell

Job description

Department: Engineering / Product Support / reporting to David Jacobus, Engineering Manager

What This Role Is

This is a more technically hands‑on role that owns escalated issues beyond what frontline support can handle. The engineer works directly with end users, Customer Success, and engineering to diagnose and resolve application issues using logs, database queries, and system‑level tools. This is real diagnostic work — not scripted troubleshooting.

Who We're Looking For

Someone technically solid and methodical who is comfortable digging into a Windows‑based web application stack without being a software developer. They need strong instincts, a structured approach to investigation, and the ability to communicate findings clearly to both technical and non‑technical stakeholders. This person doesn't need to write code, but they do need to get their hands dirty with SQL, logs, and system tools.

Technical Baseline

• 2+ years in technical support, application analysis, or a similar hands‑on role
• Working knowledge of Windows Server environments (IIS, Windows Event Viewer, file systems, services)
• Ability to write basic SQL queries — filtering, joins, aggregations
• Experience reading application and system logs to identify root causes

Nice to Haves

• IIS log analysis and SQL Server Management Studio (SSMS)
• Background in regulated environments — healthcare, government, or financial services
• Monitoring tools: Dynatrace, Datadog, PagerDuty
• Basic PowerShell for diagnostics

How to Sell It

• This role has real technical depth — candidates who are bored by scripted support and want to do meaningful diagnostic work will find it engaging
• Exposure to a complex enterprise web application
• Part of a growing, maturing support function with room to make an impact

Candidates must be U.S. citizens or permanent residents with no prior denial of government security clearance.