Remote Technical Support Engineer: Diagnostics & Escalations

Mwsolutions; Troy (OH); Hybrid; USD 50,000 - 70,000; Full time

Job summary

Mwsolutions in Troy, Ohio is seeking a Technical Support specialist for full-time, hybrid/remote work. You will investigate technical problems, reproduce failures, and document clear engineering reports to guide fixes.

Preferred candidates read code, logs, queries, and API data to diagnose issues and provide precise escalation details. Candidates with systems, QA, or API troubleshooting background are valued.

Qualifications

• Reproduce and diagnose a seeded application defect.
• Write a complete engineering escalation report.

Responsibilities

• Investigates confirmed technical problems and recreates failures.
• Diagnoses likely causes and searches for related defects.
• Creates actionable engineering reports.

Skills

Troubleshooting

Clear communication

Code/logs/API reading

Job description

Mwsolutions in Troy, Ohio is seeking a Technical Support specialist for full-time, hybrid/remote work. You will investigate technical problems, reproduce failures, and document clear engineering reports to guide fixes.

Preferred candidates read code, logs, queries, and API data to diagnose issues and provide precise escalation details. Candidates with systems, QA, or API troubleshooting background are valued.