Field Service Technician

Gastops; Huntsville (AL); On-site; USD 65,000 - 90,000; Full time

Benefits offered by this job

Competitive salary

Profit sharing

On-site location Huntsville

Job summary

Gastops USA is seeking a Field Service Technician based in Huntsville, Alabama. You will conduct field and in-house repairs, and train customers on equipment usage. The role requires up to 15% travel domestically and internationally, with on-site and remote support as needed.

You will analyze equipment performance, troubleshoot malfunctions, install upgrades, and maintain strong customer relations. The position supports manufacturing of sub-assemblies and continuous improvement initiatives.

Qualifications

• Must analyze and evaluate products and performance.
• Able to conduct effective product briefings for customers.
• Work with established processes and procedures.
• Ability to train, assign, and check work for other technicians.

Responsibilities

• Analyze, evaluate, and test products and performance.
• Troubleshoot and repair malfunctions quickly.
• Install upgrades with field changes.
• Maintain customer communications and relations.
• Provide on-site and virtual training of customer personnel.
• Support sub-assemblies manufacturing including harnesses and 3D printer operation.
• Participate in lean engineering and root-cause analysis.
• Manage Tier 1 customer tickets and respond on time.

Skills

Product analysis

Customer briefings

Process adherence

Training supervision

Time-critical tasks

Training development

Education

High School + electronics training

Tools

MS Office

Adobe Acrobat

Job description

Come Join Us!
Over the last 40 years, Gastops has built a robust business which is recognized worldwide for its innovative contributions to equipment health management in the aviation, energy, marine, industrial and transportation industries. Gastops’ products and services add value throughout the life cycle of complex critical equipment from the design stage through to in-service operations and support. We design, manufacture, and support advanced equipment sensing and analysis products, including on-line oil debris sensors, torque measurement sensors, turbine blade health sensors, and at-line oil analysis systems.

Come Join Us!
Over the last 40 years, Gastops has built a robust business which is recognized worldwide for its innovative contributions to equipment health management in the aviation, energy, marine, industrial and transportation industries. Gastops’ products and services add value throughout the life cycle of complex critical equipment from the design stage through to in-service operations and support. We design, manufacture, and support advanced equipment sensing and analysis products, including on-line oil debris sensors, torque measurement sensors, turbine blade health sensors, and at-line oil analysis systems.
Gastops USA is looking to fill an existing vacancy for a Field Service Technician. This role will conduct field and in house repairs, as well as train customers on use of equipment. This position in located in Huntsville, Alabama with some customer site visits.
The Gastops USA Field Service Technician is responsible for supporting fielded equipment.

Please note that this job description is not meant to be an all-inclusive statement of every duty and responsibility that will ever be required of an employee in the job.

Who You Are:

• Experience in analyzing and evaluating products and related performance, comprehending, analyzing complete problems, and developing solutions
• Experience conducting product briefings effectively with customer
• Experience working with established processes and procedures
• Ability to train, assign, and check work for other technicians
• Experience working with technical teams to accomplish time critical tasks/events
• Experience with training development and training execution

What You’ll Do:

• Analyze, evaluate, and test products and their related performance
• Troubleshoot, diagnose, and repair malfunctions to eliminate problems in minimal time
• Install upgrades ensuring synchronizing engineering field changes
• Maintain effective customer communications and relations
• Provide on-site and virtual training of customer personnel
• Support manufacturing of sub-assemblies including harness manufacturing, and 3D printer operation.
• Take part in continuous improvement activities including process improvement, root cause analysis, and lean engineering.
• Manage and resolve Tier 1 customer ticket requests on-time

What You Should Bring:

• The ability to maintain a Secret U.S. Security Clearance
• High School diploma or equivalent and 2 year’s additional education in electronics repair and/or related experience.
• Perform a variety of maintenance and technical support on equipment, integrated systems, subsystems, and software at customer and/or field locations
• Troubleshoot and diagnose malfunctions and affect repair
• Install, operate, maintain, repair, and modify equipment
• Strong writing skills to report issues, and document repairs
• Proficiency in MS Office and Adobe Acrobat
• Ability to travel domestically and internationally 15% of the time

What We Offer You:

Gastops has built a passionate workforce with a strong and vibrant culture which has been the key to our success. We offer programs and rewards that one would expect from a highly successful, established and growing Engineering company:

• Competitive salary, benefits, profit share bonus program
• A fantastic culture, team, and energy to work with
• Superb work location in Huntsville, Alabama
• Social activities, company sponsored events and opportunities to give back to our local community

Gastops is an equal opportunity employer that is committed to acquiring a skilled and diverse workforce. We encourage applications from candidates of all backgrounds, origins, ages, orientations, genders, creeds and religions. Gastops accommodates people with disabilities throughout the recruitment and selectin process. Gastops is an excellent place to work, and we look forward to meeting with you! If contacted regarding this competition, please advise the interview coordinator of any accommodation measures you may require.