Technical Support Engineer

SSi People; New York (NY); Remote; USD 70,000 - 80,000; Full time

Job summary

A staffing firm is seeking a Remote Support Engineer in the New York/NJ area to manage critical IT systems, enforce security policies, and provide support for Mac and Windows environments. Ideal candidates will have strong Mac administration skills and experience with security software management. The role is remote and requires problem-solving skills in a remote environment.

Qualifications

• Strong knowledge of Mac administration required.
• Experience managing security software, especially Bitdefender.
• Familiarity with IT security best practices.

Responsibilities

• Oversee and troubleshoot Bitdefender security software.
• Develop and implement automated software deployment solutions.
• Provide remote support for veterinary clinic staff.

Skills

Mac administration

Security software management

Automated deployment solutions

Problem-solving skills

Tools

JumpCloud

Okta

Bitdefender

Job description

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Position Overview

As a Remote Support Engineer in the New York/NJ area, you will be responsible for overseeing critical IT system as well as managing security software, automating software deployments, and supporting Mac and Windows environments. The ideal candidate will have strong expertise in Mac administration, security software management, and automated deployment solutions.

Key Responsibilities

• Administer and manage JumpCloud (highly preferred) or similar identity and access management platforms like Okta or Jamf.
• Oversee and troubleshoot Bitdefender security software across Mac and Windows devices.
• Support and maintain IT systems, with a strong focus on Mac administration (most clinics use Mac).
• Develop and implement automated software deployment solutions for Mac and Windows devices.
• Ensure IT security policies and best practices are enforced across all locations.
• Provide remote support and troubleshooting for veterinary clinic staff as needed.
• Monitor system performance and proactively address potential IT issues.

Qualifications

• Experience with JumpCloud (preferred) or Okta/similar IAM platforms.
• Strong knowledge of Mac administration (required), with experience in Windows as well.
• Proficiency in automating software deployment on Mac and Windows devices.
• Experience managing security software, especially Bitdefender.
• Familiarity with IT security best practices and troubleshooting methodologies.
• Strong problem-solving skills and ability to work independently in a remote environment.

Seniority level

• Seniority level

  Mid-Senior level

Employment type

• Employment type

  Contract

Job function

• Job function

  Information Technology

• Industries

  Staffing and Recruiting

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