Technical Support Engineer

LHH; New Jersey; On-site; USD 75,000 - 92,000; Full time

Benefits offered by this job

Medical benefits

Dental benefits

Vision benefits

401K

PTO

Holidays

Job summary

LHH in Middlesex County, New Jersey, is seeking a Technical Support Engineer to provide customer support, troubleshoot technical issues, and assist with product implementation and testing. This entry-level role offers hands-on experience in a fast-paced manufacturing and technology environment.

The position emphasizes cross-functional collaboration, documentation, and ongoing technical support to ensure successful product deployment and issue resolution.

Qualifications

• Bachelor's Degree in Engineering, Engineering Technology, Electronics, or a related technical discipline.
• 0-2 years of technical support, engineering, manufacturing, or related experience.
• Strong troubleshooting and analytical skills.
• Excellent verbal and written communication abilities.
• Strong organizational skills and attention to detail.
• Experience reviewing technical drawings, specifications, or documentation.
• Exposure to CRM, ERP, or similar business systems.

Responsibilities

• Serve as the primary technical resource for customer inquiries and product support.
• Troubleshoot and resolve product-related issues while documenting findings and recommendations.
• Coordinate product evaluations, repairs, returns, and corrective actions.
• Provide technical documentation, product information, and support materials to customers.
• Perform product testing and assist with validation and quality initiatives.
• Maintain accurate product specifications, records, and technical documentation.
• Assist with the development and publication of product literature and support resources.
• Collaborate with engineering, operations, quality, and customer service teams to resolve technical issues.
• Support continuous improvement initiatives and process enhancements.

Skills

Troubleshooting

Analytical skills

Verbal and written communication

Organization skills

Prioritize workload

Customer-facing experience

Microsoft Office

QA/testing processes

CRM/ERP familiarity

Education

Bachelor's Degree in Engineering or related field

Tools

Microsoft Office

CRM systems

ERP systems

Job description

Salary: $75,000 - $92,000 (Based on Experience)

One of our clients located in Middlesex County New Jersey is a growing manufacturing and technology organization that is seeking a Technical Support Engineer to provide customer support, troubleshoot technical issues, assist with product implementation, and support testing and documentation efforts. This role works closely with customers and cross-functional teams to ensure successful product deployment, issue resolution, and ongoing technical support.

This is an excellent opportunity for an early-career engineer looking to gain hands-on experience in a collaborative and fast-paced environment.

Responsibilities:

• Serve as the primary technical resource for customer inquiries and product support.
• Troubleshoot and resolve product-related issues while documenting findings and recommendations.
• Coordinate product evaluations, repairs, returns, and corrective actions.
• Provide technical documentation, product information, and support materials to customers.
• Perform product testing and assist with validation and quality initiatives.
• Maintain accurate product specifications, records, and technical documentation.
• Assist with the development and publication of product literature and support resources.
• Collaborate with engineering, operations, quality, and customer service teams to resolve technical issues.
• Support continuous improvement initiatives and process enhancements.

Qualifications:

• Bachelor's Degree in Engineering, Engineering Technology, Electronics, or a related technical discipline.
• 0-2 years of technical support, engineering, manufacturing, or related experience.
• Basic understanding of electrical, electronic, mechanical, or industrial systems.
• Strong troubleshooting and analytical skills.
• Excellent verbal and written communication abilities.
• Strong organizational skills and attention to detail.
• Ability to prioritize workload and manage multiple tasks.
• Proficiency with Microsoft Office applications.
• Familiarity with product testing, quality assurance, or technical support processes.
• Experience reviewing technical drawings, specifications, or documentation.
• Exposure to CRM, ERP, or similar business systems.
• Customer-facing technical support experience.

Salary range is $75-90K

Benefits include medical, dental, vision, 401K, PTO, holidays and more!

Equal Opportunity Employer/Veterans/Disabled

To read our Candidate Privacy Information Statement, which explains how we will use your information, please navigate to https://www.lhh.com/us/en/candidate-privacy

The Company will consider qualified applicants with arrest and conviction records in accordance with federal, state, and local laws and/or security clearance requirements.

Extended Fair Chance Language:

The California Fair Chance Act

Los Angeles City Fair Chance Ordinance

Los Angeles County Fair Chance Ordinance for Employers