Technical Support Engineer

WECO, A Duravant Company; Lakeland (FL); Hybrid; USD 70,000 - 90,000; Full time

Benefits offered by this job

Medical, Dental, and Vision coverage

401(k) plan with company match

Paid time off

Job summary

WECO, A Duravant Company in Lakeland, FL is seeking a Technical Support Engineer to provide advanced technical support to field service technicians and customers. This role involves troubleshooting complex issues and acting as a liaison between Service, Engineering, and R&D.

The ideal candidate will have a degree in Electronics/Engineering and 3-5 years of experience with automated equipment, along with strong communication skills and a customer-focused approach. The position includes benefits such as medical coverage, 401(k) plans, and paid time off.

Qualifications

• 3–5 years of experience supporting industrial or automated equipment.
• Strong electrical and automation troubleshooting background required.
• General mechanical aptitude preferred.

Responsibilities

• Provide technical support to customers and field service teams.
• Diagnose and resolve complex equipment issues.
• Coordinate resolution of customer issues across departments.

Skills

Analytical skills

Problem-solving ability

Written and verbal communication

Customer service orientation

Technical concept communication

Education

Associate or Bachelor’s degree in relevant field

Tools

PLC systems (TwinCAT or similar)

Office 365

CRM

ERP

Job description

WECO (Woodside Electronics Corporation), a Duravant Company, is a California-based leader in optical color and sorting technology with over 30 years of experience designing, manufacturing, and servicing electronic sorters used across fruit, nut, and agricultural processing sectors.

Position Summary

The Technical Support Engineer provides advanced technical support to field service technicians and customers for installed equipment within the customer base. This role serves as the primary escalation point for complex technical issues, utilizing electrical, controls, networking, and software troubleshooting expertise, along with general mechanical troubleshooting capability, to identify root causes and implement effective corrective actions including process adjustments, configuration changes, parts replacement, remote diagnostics, and coordination of on-site service support when required. This role acts as a key technical liaison between Service, Engineering, Software Engineering, and R&D to ensure effective communication regarding product issues, field performance, and serviceability of new and existing equipment.

What You Will Do

• Provide technical support to customers and field service teams via phone, email, remote connections, and case management systems
• Diagnose and resolve complex equipment issues involving electrical, controls, networking, software, and general mechanical systems
• Serve as 3rd-level escalation point for unresolved field service issues
• Coordinate resolution of customer issues by engaging Service, Engineering, Software Engineering, and R&D resources
• Support field service teams with troubleshooting guidance, remote diagnostics, and system configuration support
• Conduct field visits as needed to support critical issues and gain equipment insight
• Provide equipment performance and reliability feedback to Engineering and Quality teams
• Support commissioning, start-up, and field service activities in coordination with Engineering
• Assist with field modifications, software updates, and technical changes to installed equipment
• Provide after‑hours technical support on a rotating schedule
• Support training of service personnel on equipment operation, troubleshooting, maintenance, and system connectivity
• Support New Product Introduction (NPI) and service readiness activities
• Develop and maintain technical documentation, service procedures, troubleshooting guides, and configuration records
• Ensure clear communication and documentation for technical escalations across functions
• Promote safe working practices in accordance with company and customer requirements
• Support other operating companies as needed based on business requirements

Travel

• Up to 50% travel required

Position Specific Competencies

• Strong analytical and problem‑solving ability
• Strong written and verbal communication skills
• Strong customer service orientation and escalation management capability
• Ability to communicate technical concepts clearly across functions
• Ability to work cross‑functionally in a global technical environment
• Adaptability in a fast‑paced service environment

What You Will Have

• Associate or Bachelor’s degree in Electronics, Automation, Software Engineering, Electrical Engineering, or equivalent experience
• Minimum 3–5 years of progressively responsible experience supporting industrial or automated equipment
• Strong electrical and automation troubleshooting background required
• General mechanical aptitude preferred
• Experience with PLC systems (TwinCAT or similar preferred)
• Exposure to software diagnostics, configuration, scripting, networking, or remote connectivity support is a plus
• Experience with optical vision systems and/or X‑ray inspection systems preferred but not required
• Experience with Office 365, CRM, ERP, and remote support systems
• Must be at least 21 years of age, possess a valid driver’s license, have a good driving record, and be able to obtain a passport

Benefits

• Medical, Dental, and Vision coverage
• Flexible Spending Accounts (FSA) or Health Savings Accounts (HSA), when allowed by tax law
• Paid life insurance and disability insurance, with options to purchase additional coverage
• Paid Maternity Leave
• Optional coverages: Long‑term Care, Accident Insurance, and Critical Illness Insurance
• 401(k) plan with company match
• Educational Assistance reimbursement
• Accrued Paid Time Off (PTO)
• 10 paid holidays annually

Additional Employment Information

Employment with WECO is contingent upon successfully completing a pre‑employment drug screen, criminal history check, social security verification, and reference check. WECO is an Equal Employment Opportunity (EEO) employer and complies with all applicable state and local nondiscrimination laws. Individuals needing a reasonable accommodation for any part of the employment process should contact the Human Resources Department. WECO participates in E‑Verify.