Technical Support Engineer

Duravant; Woodland (CA); On-site; USD 70,000 - 90,000; Full time

Benefits offered by this job

Medical, Dental, and Vision coverage

401(k) plan with company match

Educational Assistance reimbursement

Job summary

Duravant is seeking a Technical Support Engineer in Woodland, California, to provide advanced technical support for optical and x-ray processing equipment. You will serve as the primary escalation point for complex technical issues and coordinate with various teams to resolve customer queries.

The ideal candidate will have 3-5 years of relevant experience and a strong background in electrical and automation troubleshooting. This position offers an array of benefits including medical, dental, and vision coverage, as well as paid time off.

Qualifications

• Minimum 3–5 years of experience supporting industrial or automated equipment.
• Strong electrical and automation troubleshooting background required.
• Bilingual - Spanish preferred.

Responsibilities

• Provide technical support to customers and field service teams.
• Diagnose and resolve complex equipment issues.
• Coordinate resolution of customer issues across functions.
• Support training of service personnel on equipment operation.

Skills

Analytical ability

Problem-solving ability

Customer service orientation

Communication skills

Education

Associate or Bachelor’s degree in Electronics, Automation, Software Engineering, Electrical Engineering

Tools

PLC systems (TwinCAT, Beckhoff)

Office 365

Job description

About Us

WECO - A Duravant Company

With over 30 years of optical color and sorting expertise, California-based WECO (Woodside Electronics Corporation) is a world leader in our industry. We have been designing, manufacturing and servicing electronic sorters for more than three decades, and thousands of our units are deployed worldwide. WECO equipment serves several fruit and nut processing sectors: tomato sorting on the harvester, walnut and pecan line sorting and drying, hops kiln moisture monitoring, and small fruit sorting of blueberries, cranberries, olives, coffee cherries and wine grapes.

Position Summary

As the Technical Support Engineer you will provides advanced technical support to field service technicians and customers for our optical and x-ray processing equipment. This role serves as the primary escalation point for complex technical issues, utilizing electrical, controls, networking, and software troubleshooting expertise, along with general mechanical troubleshooting capability.

This role acts as a key technical liaison between Service, Engineering, Software Engineering, and R&D to ensure effective communication regarding product issues, field performance, and serviceability of new and existing equipment. The focus is on supporting successful product implementation, service readiness, and continuous improvement of installed equipment in the field.

What You Will Do

• Provide technical support to customers and field service teams via phone, email, remote connections, and case management systems
• Diagnose and resolve complex equipment issues involving electrical, controls, networking, software, and general mechanical systems
• Serve as 3rd-level escalation point for unresolved field service issues
• Coordinate resolution of customer issues by engaging Service, Engineering, Software Engineering, and R&D resources
• Support field service teams with troubleshooting guidance, remote diagnostics, and system configuration support
• Conduct field visits as needed to support critical issues and gain equipment insight
• Provide equipment performance and reliability feedback to Engineering and Quality teams
• Support commissioning, start-up, and field service activities in coordination with Engineering
• Assist with field modifications, software updates, and technical changes to installed equipment
• Provide after-hours technical support on a rotating schedule
• Support training of service personnel on equipment operation, troubleshooting, maintenance, and system connectivity
• Support New Product Introduction (NPI) and service readiness activities
• Develop and maintain technical documentation, service procedures, troubleshooting guides, and configuration records
• Ensure clear communication and documentation for technical escalations across functions
• Promote safe working practices in accordance with company and customer requirements
• Support other operating companies as needed based on business requirements

Travel

Up to 50% travel required, both domestic and international.

Position Specific Competencies

• Strong analytical and problem-solving ability
• Strong written and verbal communication skills
• Strong customer service orientation and escalation management capability
• Ability to communicate technical concepts clearly across functions
• Ability to work cross-functionally in a global technical environment
• Adaptability in a fast‑paced service environment

What You Will Have

• Associate or Bachelor’s degree in Electronics, Automation, Software Engineering, Electrical Engineering, or equivalent experience
• Minimum 3–5 years of progressively responsible experience supporting industrial or automated equipment
• Strong electrical and automation troubleshooting background required
• General mechanical aptitude preferred
• Experience with PLC systems (TwinCAT, Beckhoff, or similar preferred)
• Exposure to software diagnostics, configuration, scripting, networking, or remote connectivity support is a plus
• Experience with optical vision systems and/or X‑ray inspection systems preferred but not required
• Experience with Office 365, CRM, ERP, and remote support systems
• Bilingual - Spanish
• Must be at least 21 years of age, possess a valid driver’s license, have a good driving record, and be able to obtain a passport

Benefits

• Medical, Dental, and Vision coverage
• Flexible Spending Accounts (FSA) or Health Savings Accounts (HSA), when allowed by tax law
• Paid life insurance and disability insurance, with options to purchase additional coverage
• Paid Maternity Leave
• Optional coverages: Long‑term Care, Accident Insurance, and Critical Illness Insurance
• 401(k) plan with company match
• Educational Assistance reimbursement
• Accrued Paid Time Off (PTO)
• 10 paid holidays annually

Additional Employment Information

Employment with WECO is contingent upon successfully completing a pre‑employment drug screen, criminal history check, social security verification, and reference check. WECO is an Equal Employment Opportunity (EEO) employer and complies with all applicable state and local nondiscrimination laws.

Individuals needing a reasonable accommodation for any part of the employment process should contact the Human Resources Department. WECO participates in E-Verify.