Field Service Technician - Lifecycle Services

Duravant; Hammonton (NJ); On-site; USD 55,000 - 75,000; Full time

Benefits offered by this job

Medical, Dental, and Vision coverage

401(k) plan with company match

Paid time off and 10 paid holidays

Job summary

Duravant is seeking a Field Service Technician to join their WECO team in Hammonton, NJ. This position involves conducting service calls, providing technical support, and performing maintenance for electronic sorters in the fruit and nut processing industries.

The ideal candidate will have a strong mechanical background, a high school diploma, and be willing to travel extensively, up to 75%, during busy seasons. Benefits include medical coverage and a 401(k) plan.

Qualifications

• High School Diploma or equivalent required.
• Strong mechanical and electrical background required.
• Valid driver's license and good driving record needed.

Responsibilities

• Conduct field service calls at customer sites.
• Perform quality control tests on repaired equipment.
• Document all service activities timely and accurately.

Skills

Strong mechanical background

Electrical background

Technical communication

Problem-solving

Education

High School Diploma or equivalent

EE, EET, EECS or Industrial Electronics degree

Job description

Overview

Job Title: Field Service Technician

Level: Experienced

Location: WECO - Hammonton, NJ, 08037

Position Type: Full Time

Travel: Up to 75% regional travel during busy seasons (August to November). Pre-employment drug screen, physical and background check required.

About WECO

WECO – A Duravant Company. With over 30 years of optical color and sorting expertise, WECO designs, manufactures and services electronic sorters for fruit and nut processing industries worldwide.

Responsibilities

• Conduct field service calls at customer sites to provide installation, commissioning, emergency repair, preventive maintenance, audits, retrofits and training services.
• Conduct training with customer personnel to ensure understanding of the sequence of operations, proper functionality, and general maintenance of equipment.
• Perform quality control tests on repaired equipment, as needed.
• Achieve service delivery goals including response time, first-time fix and customer satisfaction rates.
• Communicate effectively with field service management and internal service support teams to efficiently resolve customer issues.
• Provide technical support to customers via phone and email, including off-hour and weekend emergency technical support on a scheduled rotation.
• Document all service activities timely and accurately.
• Provide equipment reliability feedback to quality engineering and collaborate on improvements.
• Attend training classes and technician meetings as required.
• Comply with industry, company and customer safety practices.

Qualifications

• High School Diploma or equivalent required.
• EE, EET, EECS or Industrial Electronics degree is a plus.
• Strong mechanical and electrical background required.
• Must be at least 21 years of age, have a valid driver's license, a good driving record and ability to obtain a passport.
• Experience and ability to travel extensively, up to 75% during season, including overnights as necessary and some weekends throughout the week away from home.
• Travel for a minimum of 1 week / 4 weeks maximum.

Physical Requirements

• Frequently sit, stand, stoop, kneel, bend, crouch, walk, talk, hear, and use hands to finger, handle, or touch objects or controls.
• Occasionally climb and work in high places; reach with hands and arms above the shoulders.
• Occasionally lift, push, or pull up to 100 pounds.

Work Environment

• Regularly exposed to moving mechanical parts, moderate cold and moderate heat depending on time of year and location.
• Noise level is usually moderate, can be loud at times.
• Occasionally exposed to fumes or airborne particles.

Benefits

• Medical, Dental, and Vision coverage.
• Flexible Spending Accounts (FSA) or Health Savings Accounts (HSA), when allowed by tax law.
• Paid life insurance and disability insurance, with options to purchase additional coverage.
• Paid Maternity Leave.
• Optional coverages: Long-term Care, Accident Insurance, and Critical Illness Insurance.
• 401(k) plan with company match.
• Educational Assistance reimbursement.
• Accrued Paid Time Off (PTO).
• 10 paid holidays annually.

Additional Information

• Employment is contingent upon successfully completing pre-employment drug screen, criminal history check, social security verification, and reference check.
• WECO is an Equal Employment Opportunity (EEO) employer and complies with applicable nondiscrimination laws.
• Reasonable accommodation requests for the employment process can be made to the Human Resources Department.
• WECO participates in E-Verify.