Field Service Technician - Lifecycle Services

Duravant; Wilmington (NC); Hybrid; USD 41,396 - 62,336; Full time

Benefits offered by this job

Medical, Dental, and Vision coverage

401(k) plan with company match

Paid Maternity Leave

Accrued Paid Time Off (PTO)

Job summary

Duravant is seeking a Field Service Technician in Wilmington, NC. This role involves traveling to customer sites to perform maintenance, installations and provide high-quality customer service. Ideal candidates will possess strong mechanical and electrical skills and be ready for extensive regional travel during peak seasons.

The position includes a comprehensive benefits package, including medical, dental, vision coverage, and a 401(k) plan. Join a leading organization with over 30 years of experience in the industry.

Qualifications

• Frequent travel up to 75% during busy seasons.
• Must be at least 21 years of age with a valid driver's license.
• Ability to lift/pull up to 100 pounds.

Responsibilities

• Conduct field service calls to perform installations and maintenance.
• Provide customer training on equipment functionality.
• Document service activities accurately and timely.

Skills

Strong mechanical background

Strong electrical background

Customer service skills

Technical support experience

Education

High School Diploma or equivalent

EE, EET, EECS or Industrial Electronics degree

Job description

Job Details

Level: Experienced
Job Location: Wilmington, NC 28401
Position Type: Full Time
Salary Range: $30.05 - $45.25 Hourly
Job Shift: Any
Job Category: Installation - Maint - Repair

ABOUT US

WECO - A Duravant Company

With over 30 years of optical color and sorting expertise, California-based WECO (Woodside Electronics Corporation) is a world leader in our industry. We have been designing, manufacturing and servicing electronic sorters for more than three decades, and thousands of our units are deployed worldwide. WECO equipment serves several fruit and nut processing sectors: tomato sorting on the harvester, walnut and pecan line sorting and drying, hops kiln moisture monitoring, and small fruit sorting of blueberries, cranberries, olives, coffee cherries and wine grapes.

Up to 75% regional travel required during busy seasons from August to November.

Pre-Employment Drug Screen, Physical and Background Check Required

POSITION SUMMARY

The Field Service Technician position reports to the Service Manager and works closely with Sales Managers, Engineers and Operations Leaders to ensure customer expectations are exceeded with every assignment. The Field Service Technician travels to customer sites to perform planned services, troubleshoot issues, make repairs, recommend spare parts, and provide upgrades/modernizations. The Field Service Technician is also responsible to deliver total equipment lifecycle management services including installation, start-up/commissioning, preventive maintenance, emergency repairs, audits and training. A qualified candidate will be self-motivated, professional, energetic, positive, and disciplined to be able to perform in time-pressured and intensive work environments.

POSITION DUTIES & RESPONSIBILITIES

• Conduct field service calls at customer sites to provide installation, commissioning, emergency repair, preventive maintenance, audits, retrofits and training services
• Conduct training with customer’s personnel to ensure understanding of the sequence of operations, proper functionality, and general maintenance of equipment
• Perform quality control tests on repaired equipment, as needed
• Achieve service delivery goals including response time, first time fix and customer satisfaction rates
• Communicate effectively with field service management and internal service support team to efficiently resolve customer issues
• Provide technical support to customers via phone and email, including off-hour and weekend emergency technical support on a scheduled rotation
• Responsible for timely and accurate documentation of all service activities
• Provide equipment reliability feedback to quality engineering and collaborate on improvements
• Attend training classes and technician meetings as required
• Comply to industry, company and customer safe working practices

POSITION REQUIREMENTS

• High School Diploma or equivalent required.
• EE, EET, EECS or Industrial Electronics degree is a plus
• Strong mechanical and electrical background required
• Must be at least 21 years of age, have a valid driver's license, a good driving record and ability to obtain a passport.
• Experience and ability to travel extensively, up to 75% during season, including overnights as necessary and some weekends throughout the week away from home.
• Travel for a minimum of 1 week/ 4 week maximum.

PHYSICAL REQUIREMENTS

During the duties of this job the employee is frequently required to sit, stand, stoop, kneel, bend, crouch, walk, talk, hear, and drive, use hands to finger, handle, or touch objects or controls. On occasion, may be required to climb and work in high places, and reach with hands and arms above the shoulders. The incumbent must occasionally lift, push, or pull up to 100 pounds.

WORK ENVIRONMENT

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to perform the essential functions of the job.

While performing the duties of this job, the employee is regularly exposed to moving mechanical parts, moderate cold and moderate heat based upon time of the year and location. The noise level in the work environment is usually moderate but at times loud. While performing the duties of this job, the employee is occasionally exposed to fumes or airborne particles.

BENEFITS

• Medical, Dental, and Vision coverage
• Flexible Spending Accounts (FSA) or Health Savings Accounts (HSA), when allowed by tax law
• Paid life insurance and disability insurance, with options to purchase additional coverage
• Paid Maternity Leave
• Optional coverages: Long-term Care, Accident Insurance, and Critical Illness Insurance
• 401(k) plan with company match
• Educational Assistance reimbursement
• Accrued Paid Time Off (PTO)
• 10 paid holidays annually

ADDITIONAL EMPLOYMENT INFORMATION

Employment with WECO is contingent upon successfully completing a pre-employment drug screen, criminal history check, social security verification, and reference check. WECO is an Equal Employment Opportunity (EEO) employer and complies with all applicable state and local nondiscrimination laws.

Individuals needing a reasonable accommodation for any part of the employment process should contact the Human Resources Department. WECO participates in E-Verify.