Technical Support Engineer

Hirewell; Chicago (IL); On-site; USD 70,000 - 90,000; Full time

Benefits offered by this job

Competitive salary

Job summary

Hirewell is assisting a fast-growing generative AI company in finding a Support Engineer to be the technical front line for customers. You’ll own issues end-to-end, troubleshoot across the SaaS platform, APIs, and integrations, and collaborate with Engineering to resolve complex problems.

You’ll analyze logs, dashboards, and SQL queries to investigate behavior, reproduce bugs, and document recurring issues. This hands-on role offers growth as the company scales and a meaningful equity component.

Qualifications

• 2-4 years of Application Support, Support Engineering, or Technical Support experience.
• Strong troubleshooting and debugging skills.
• Experience with APIs, web applications, SQL, and databases.

Responsibilities

• Troubleshoot customer issues across web applications, APIs, integrations, and data.
• Reproduce and diagnose bugs and escalate issues to Engineering.
• Use logs, dashboards, and SQL to investigate system behavior.
• Own technical issues from initial report through resolution.
• Build documentation and identify recurring product issues.

Skills

Troubleshooting

Debugging

APIs

SQL

Web applications

Customer communication

Ownership

Job description

We’re looking for a Support Engineer to join a fast-growing generative AI company and serve as the technical front line for its customers.

This is a hands-on role where you’ll own customer-reported issues end-to-end, troubleshoot across a B2B SaaS platform, APIs and integrations, and work directly with Engineering to diagnose and resolve complex technical problems.

What You’ll Do

• Troubleshoot customer issues across web applications, APIs, integrations, and data
• Reproduce and diagnose bugs and escalate issues to Engineering
• Use logs, dashboards, and SQL to investigate system behavior
• Own technical issues from initial report through resolution
• Build documentation and identify recurring product issues

What We’re Looking For

• 2-4 years of Application Support, Support Engineering, or Technical Support experience
• Strong troubleshooting and debugging skills
• Experience with APIs, web applications, SQL, and databases
• B2B SaaS experience preferred
• Strong customer communication and ownership
• Experience with or interest in generative AI

This is a great opportunity to join an early-stage AI company where you’ll work closely with Engineering and Product and help shape the support function as the company scales.

Competitive salary, benefits, and meaningful equity.