Technical Support Engineer

GROB Systems, Inc; Bluffton (OH); On-site; USD 55,000 - 85,000; Full time

Job summary

GROB Systems, Inc. seeks a Technical Support Engineer to be the primary technical resource during installation, startup, troubleshooting, and ongoing customer support. Based at the Bluffton facility, you’ll combine hands-on problem solving with project coordination and customer relationship management to ensure equipment performance.

The role emphasizes mechanical aptitude, CNC/machining knowledge, and strong communication for remote and on-site support with limited travel.

Qualifications

• Associate degree or relevant experience in machine tool industry.
• Ability to read mechanical drawings and technical documentation.
• Experience with CNC machines or automated assembly systems.
• Strong communication and customer service orientation.

Responsibilities

• Provide technical troubleshooting and problem-resolution support to customers and field technicians.
• Serve as the primary technical contact during customer support engagements.
• Assist customers in equipment operation, maintenance, and best practices.
• Respond promptly to service requests and emergency customer support situations.
• Document service activities, technical findings, and corrective actions.
• Collaborate with engineering, manufacturing, and service teams to resolve issues.
• Maintain positive customer relationships and uphold quality standards.

Skills

Mechanical aptitude

Troubleshooting

Communication skills

Customer service

Organizational skills

Math skills

Microsoft Office

Education

Associate degree in Industrial Technology / Mechanical Eng

Tools

CNC machines

Industrial equipment

Job description

Bluffton, OH, US, Bluffton,

Bluffton, OH

The Technical Support Engineer serves as a primary technical resource for customers and field personnel during equipment installation, startup, troubleshooting, and ongoing customer support activities. This role combines hands-on technical problem-solving with project coordination and customer relationship management to ensure successful equipment performance throughout its lifecycle.

The successful candidate will possess strong mechanical aptitude, troubleshooting skills, and an understanding of CNC machining and manufacturing systems. This individual will support installation and startup activities while providing technical assistance to customers both remotely and if needed on-site. Strong communication, organizational, and customer service skills are essential.

This position is based at the GROB Systems manufacturing facility and is primarily focused on supporting customers and projects from that location. Travel is not a regular part of the role and is expected to occur only infrequently.

Roles & Responsibilities

• Provide technical troubleshooting and problem-resolution support to customers and field technicians.


• Serve as the primary technical contact during customer support engagements.


• Assist customers in equipment operation, maintenance, and best practices.


• Respond promptly to service requests and emergency customer support situations.


• Document service activities, technical findings, and corrective actions.


• Collaborate with engineering, manufacturing, and service teams to resolve complex technical issues.


• Maintain positive customer relationships while upholding GROB's commitment to quality and service excellence.

Education & Experience Requirements

• Associate’s degree preferred in Industrial Technology, Mechanical Engineering or Mechanical Engineering Technology or relevant experience in machine tool industry


• Ability to read and interpret mechanical drawings, electrical schematics, and technical documentation.


• Experience working with CNC machines, automated assembly systems, or industrial manufacturing equipment.

General Requirements

• Self-motivated


• Comprehensive understanding of metric measurements and technical drawings.


• Ability to work independently and as part of a collaborative team.


• Excellent interpersonal, verbal, and written communication skills.


• Strong math skills


• Proficient in Microsoft Office Suite (Word, Excel, Powerpoint)


• Strong organizational skills with the ability to manage multiple priorities.


• Customer-focused mindset with a commitment to service excellence.


• Willing to work overtime as business needs require


• Ability to travel as needed for customer-facing and project-related activities.

GROB offers a competitive wage as well as an excellent benefit package including vacation, health, prescription, dental, vision, STD, life, 401K, and shift premiums

Application Information

Applicants will receive consideration for employment without regard to race, color, age, religion, sex, national origin, sexual orientation, gender identity, disability or protected veteran status.