Technical Support Desk Specialist

Emergent Holdings, Inc.; Overland Park (KS); On-site; USD 47,000 - 79,000; Full time

Job summary

Emergent Holdings, Inc. seeks an experienced Support Desk specialist to assist customers with operating problems and system malfunctions across company operations. You will liaise with vendors and external users to develop user needs and requirements.

Join a team focused on maintaining procedures, knowledge bases, and effective service levels. 3–5 years in a similar role and MCP certification are often required; MCSE and A+ are preferred.

Qualifications

• 3–5 years of experience in a support center or customer service environment.
• MCP certification required; MCSE and A+ preferred.
• Associate's or Bachelor's in Business Admin, Insurance, or Data Processing preferred.
• Strong analytical and organizational skills; able to work in a team.

Responsibilities

• Provide first-level system support for client operating systems and applications.
• Direct system support related to the Support Desk activities.
• Review changes to procedures for Support Desk Manuals; audit procedures.
• Coordinate with divisions to meet service level agreements.
• Participate in cross-functional task forces; assist with user training improvements.
• Develop and maintain Support Desk procedures and knowledge base.
• Interact professionally with others.

Skills

MCP certification

Analytical skills

Teamwork

Self-motivated

Education

Associate's or Bachelor's Degree

Business Admin/Insurance/Data Processing

Tools

Support Desk software

Job description

Emergent Holdings, Inc. seeks an experienced Support Desk specialist to assist customers with operating problems and system malfunctions across company operations. You will liaise with vendors and external users to develop user needs and requirements.

Join a team focused on maintaining procedures, knowledge bases, and effective service levels. 3–5 years in a similar role and MCP certification are often required; MCSE and A+ are preferred.