Custom Product Advisor

GN Group; Shakopee (MN); On-site; USD 32,000 - 34,000; Full time

Benefits offered by this job

PTO and Paid Holidays

401k with Company match

Paid Parental Leave

Company HSA Contributions

GN Group product discounts

Annual bonuses

Job summary

GN Group in Shakopee, MN is seeking a Custom Product Advisor to liaison between manufacturing and customers, evaluating orders and recommending production steps to meet customer requirements.

You will support customers with fit issues, onboarding, and proactive engagement on clinical and non-clinical issues, while collaborating with Sales, Engineering, and Manufacturing to improve product quality and customer satisfaction. Occasional Saturdays/OT may be required.

Qualifications

• High School Diploma or equivalent.
• 3 years of experience in Customer Care, Technical Support, or Manufacturing with hearing instruments preferred.
• Knowledge of Navision system and order flow operations.

Responsibilities

• Assist customers with product information, fit issues, troubleshooting and follow-up for multiple product lines.
• Maintain customer profiles and onboard new customers.
• Provide proactive engagement on clinical and non-clinical issues and regional sales support.
• Collaborate with Order Entry, Audio Design, Customer Care, Technical Support, Manufacturing, Engineering, and Sales teams to improve product quality and customer satisfaction.

Skills

Customer care

Communication skills

Problem solving

PC operation

Team-oriented

Sales-oriented

Phone-Pro

Written communication

Education

High School Diploma

Tools

Navision

Salesforce.com

Microsoft Excel

Microsoft Word

Job description

Position Overview To be a liaison between manufacturing and the customer to improve customer satisfaction by evaluating and interpreting the order and making the appropriate manufacturing recommendations based on customer requirements and manufacturing capabilities.

Essential Functions

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Custom Product support to customers, including fit issues, trouble-shooting, repair issues, product information, and follow-up for multiple current and discontinued product lines
• Establish and maintain customer profiles to ensure account-specific standard requests are met; including On Boarding of new customers.
• Provide pro-active customer engagement on clinical and non-clinical issues
• Provide Regional support to Sales team
• Interact with Order Entry, Audio Design, Customer Care, Technical Support, Manufacturing, Engineering, and Sales teams to improve quality of products and customer satisfaction
• Monitor customer orders for specific customers as necessary to support Sales efforts
• Document necessary customer comments in Navision and Salesforce.com to ensure customer expectation are understood
• Perform other duties as requested and / or as needed to fulfill the purpose of the position
• Other duties as assigned.

Competencies

Knowledge and Skills needed for this position.

• Ability to perform audiometric evaluation in the determination of appropriate product selection
• Amplification considerations for various audiograms
• Knowledge of GNR product features – what are they, how do they work, when are they appropriate and at what level
• Assist customers in appropriate patient counseling on realistic expectations
• Strong communication skills, ability to troubleshoot and problem solve
• Very comfortable with PC operation
• Able to shift and cover a multitude of tasksTeam-oriented
• Sales-oriented
• Phone-Pro
• Excellent verbal and written communication skills
• Extensive knowledge of hearing instrument fit, form & function
• Extensive experience with complete manufacturing process
• Knowledge of Navision and Salesforce.com
• PC Skills, Microsoft Excel & Word

Expected Work Hours: 8:00 AM–4:30 PM Full time: Monday-Friday, occasional Saturday/OT as needed.

Position: Custom Product Advisor

Reports to Title: Supervisor of Custom Product Advisors

Department/Division: Customer Excellence

Primary Work Location: Shakopee, MN

Role: Non-Exempt

Direct reports: None

Desired Qualifications & Education

• High School Diploma

Preferred Experience

• 3 years of experience in Customer Care, Technical Support, or Manufacturing working directly with hearing instruments
• Knowledge of Navision system and operations personnel and order flow

Other Info

• Working Environment: Office, mfg plant
• Physical Demands: Sitting, standing, bending, reaching, etc.

About Us GN brings people closer through our leading intelligent hearing, audio, video, and gaming solutions. Inspired by people and driven by innovation, we deliver technology that enhance the senses of hearing and sight. We help people with hearing loss overcome real-life challenges, improve communication and collaboration for businesses, and provide great experiences for audio and gaming enthusiasts.

What We Offer

• Generous Benefits including PTO and Paid Holidays
• 401k with Company match
• Paid Parental Leave & Transition Back to Work Benefits
• Company HSA Contributions
• Discounted GN Group products
• annual bonuses, health insurance, a 401(k) plan, paid time off and paid holidays

Pay Transparency Notice: Depending on your work location, the target compensation for this position can range from $23.00 to $25.00 per hour.

In addition, you may be eligible for a discretionary bonus.

Compensation for roles at GN depend on a wide array of factors including but not limited to location, role, skill set, and level of experience.

At ReSound, people with hearing loss are at the heart of everything we do because we know they’re placing their trust in us. This is why we haven’t stopped pioneering innovative new technologies, with consistent quality, for over 150 years to help them feel more involved, connected and in control, transforming their lives through the power of sound. Available exclusively through audiologists and hearing care professionals.

ReSound is part of the GN Group which was founded with a truly innovative and global mindset. Today, we honor that legacy with world-leading expertise in the human ear, sound, wireless technology, miniaturization and collaborations with leading technology partners.

GN's solutions are marketed by the brands ReSound, Beltone, Interton, Jabra and BlueParrott in 100 countries.

Founded in 1869, the GN Group employs more than 6,000 people and is listed on Nasdaq Copenhagen (GN.CO).

GN welcomes applicants from all backgrounds and applicants will receive equal consideration for employment.

GN ReSound is an affirmative action and equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or protected veteran status and will not be discriminated against on the basis of disability.

Equal Employment Opportunity Posters If you’d like to view a copy of the company’s affirmative action plan or policy statement, please email [e-mail].

If you have a disability and you believe you need a reasonable accommodation in order to search for a job opening or to submit an online application, please e-mail [e-mail].

This email is created exclusively to assist disabled job seekers whose disability prevents them from being able to apply online. Only messages left for this purpose will be returned. Messages left for other purposes, such as following up on an application or technical issues not related to a disability, will not receive a response.