Customer Service Rep

GN Group; Shakopee (MN); Hybrid; USD 46,680 - 52,520; Full time

Benefits offered by this job

PTO & Paid Holidays

401k with Company match

Paid Parental Leave & Transition Back

Company HSA Contributions

Discounted GN Group products

Job summary

GN Group is seeking a Customer Service Representative in Minnesota to serve as the primary contact for customers of GN ReSound hearing solutions. You will handle inquiries, resolve issues, and deliver a positive experience across interactions.

After an 8-week onsite training, the role transitions to a hybrid schedule with onsite three days per week and remote on Mondays and Fridays, supporting multiple product lines and providing education on product usage.

Qualifications

• Minimum education with a 2 years degree or 3 years of relevant experience.
• Minimum of 1 year of technical support experience, ideally in telecom/high-tech/consumer electronics.
• Experience with cell phones, apps, and Bluetooth technology a plus.

Responsibilities

• Respond to customer inquiries via phone, email, and chat.
• Resolve product and order issues, ensuring accurate processing.
• Provide technical troubleshooting across hearing technology lines.
• Assist customers with product usage and education.
• Identify recurring issues and contribute to process improvements.

Skills

Customer service

Technical troubleshooting

Multichannel support

Education

Two-year degree

Tools

CRM software

Troubleshooting tools

Job description

Position Overview

The Customer Service Representative serves as a primary point of contact for customers, providing exceptional service and support related to GN ReSound hearing solutions. This role is responsible for responding to customer inquiries, resolving product and order-related issues, processing requests accurately, and delivering a positive customer experience across every interaction.

Key Responsibilities

• Under general direction, works on assigned functional tasks
• Administer general business office activities
• Support customers across multiple hearing technology product lines while delivering a high level of customer service and technical troubleshooting.
• Troubleshoot technical issues and resolve customer inquiries through phone, email, and chat while meeting service and quality expectations.
• Assure customer focused delivery of product and technical support for products via phone, email and click to chat
• Identify recurring customer issues, provide feedback, and contribute to continuous process improvements that enhance the customer experience.
• Empower our customers to maximize the use of our products through education and awareness

Schedule & Training

• Full-time position supporting customers during the 10:00 AM – 7:00 PM CST shift (some flexibility may be available based on business needs).
• Initial training is conducted five days per week onsite and typically lasts approximately 8 weeks.
• Upon successful completion of training, employees transition to a hybrid schedule, working onsite three days per week and remotely on Mondays and Fridays.

Preferred Education/Experience

• Minimum education with a 2 years degree or 3 years of relevant experience
• Minimum of 1 year of technical support experience, ideally in the telecom, high-tech, video, or consumer electronics industries
• Experience with cell phones, apps, and Bluetooth technology a plus

About Us

GN brings people closer through our leading intelligent hearing, audio, video, and gaming solutions. Inspired by people and driven by innovation, we deliver technology that enhance the senses of hearing and sight. We help people with hearing loss overcome real-life challenges, improve communication and collaboration for businesses, and provide great experiences for audio and gaming enthusiasts.

What We Offer

• Generous Benefits including PTO and Paid Holidays
• 401k with Company match
• Paid Parental Leave & Transition Back to Work Benefits
• Company HSA Contributions
• Discounted GN Group products

Pay Transparency Notice

Depending on your work location, the target annual salary for this position can range from $22.50 to $25.25 per hour. In addition, you may be eligible for a discretionary bonus. Compensation for roles at GN depend on a wide array of factors including but not limited to location, role, skill set, and level of experience. To remain competitive, GN offers a competitive benefits package, including annual bonuses, health insurance, a 401(k) plan, paid time off and paid holidays.

We are committed to an inclusive recruitment process GN welcomes applicants from all backgrounds and applicants will receive equal consideration for employment.

Company History and Brands

GN was founded more than 150 years ago with a vision to connect the world. Today, inspired by our strong heritage, GN touches more lives than ever with the broadest portfolio of products and services in our history – fostering a sense of community, openness, and understanding.

By listening to customers and combining our unique expertise in the human ear, audio, video, and speech, wireless technologies, software, and miniaturization, we transform what it takes to bring people closer to what is important to them.

The GN-owned brands that are responsible for bringing these technologies to life:

• Medical grade hearing technology: ReSound, Beltone, Interton, Jabra
• Professional collaboration: Jabra, BlueParrott, FalCom
• Gaming, calls and media: SteelSeries, Jabra

Founded in 1869, the GN Group employs 7,000 people and is listed on Nasdaq Copenhagen (GN.CO). GN’s solutions are sold in around 100 countries across the world.

If you would like to learn more about us, visit our homepage gn.com or click on our different brands. You can also connect with us on LinkedIn, Facebook and Twitter.