Technical Support Consultant (Fully Remote)

NEC Software Solutions; United States; Remote; USD 55,000 - 85,000; Full time

Job summary

NEC Software Solutions seeks a capable IT support professional to provide technical support and assurance for UK and international customers. You will work across 2nd-line support, change delivery, and technical assurance to maintain service quality.

The role requires strong ITIL-aligned support experience; familiarity with automation and scripting is desirable, as is experience handling major incidents and working in public safety environments.

Qualifications

• Strong technical support experience in ITIL-aligned environments.
• Automation/scripting experience is desirable.
• Experience with major incidents and public safety domain is desirable.

Responsibilities

• Provide technical support and assurance for UK and international customers.
• Support incidents, major incidents, and root-cause analysis.
• Review change plans, documentation, and service readiness.

Skills

ITIL experience

Automation scripting

Major incident handling

Public safety experience

Job description

• Provide technical support and assurance for UK and international customers.
• Work across 2nd-line support, change delivery, and technical assurance.

Key Responsibilities:

• Support incidents, major incidents, and root-cause analysis.
• Review change plans, documentation, and service readiness.

Qualifications:

• Strong technical support experience in ITIL-aligned environments.
• Desirable: automation/scripting, major incident, and public safety experience.

NEC Software Solutions

NEC Software Solutions, part of NEC Corporation, develops software for emergency services, transport, and public services. With 3,000+ employees, it supports governments, hospitals, and police to improve public outcomes.