Technical Support & Incident Management Consultant

NEC Software Solutions; United States; Remote; USD 55,000 - 85,000; Full time

Job summary

NEC Software Solutions seeks a capable IT support professional to provide technical support and assurance for UK and international customers. You will work across 2nd-line support, change delivery, and technical assurance to maintain service quality.

The role requires strong ITIL-aligned support experience; familiarity with automation and scripting is desirable, as is experience handling major incidents and working in public safety environments.

Qualifications

• Strong technical support experience in ITIL-aligned environments.
• Automation/scripting experience is desirable.
• Experience with major incidents and public safety domain is desirable.

Responsibilities

• Provide technical support and assurance for UK and international customers.
• Support incidents, major incidents, and root-cause analysis.
• Review change plans, documentation, and service readiness.

Skills

ITIL experience

Automation scripting

Major incident handling

Public safety experience

Job description

NEC Software Solutions seeks a capable IT support professional to provide technical support and assurance for UK and international customers. You will work across 2nd-line support, change delivery, and technical assurance to maintain service quality.

The role requires strong ITIL-aligned support experience; familiarity with automation and scripting is desirable, as is experience handling major incidents and working in public safety environments.