Desktop Support Engineer (Level 1) (Fully Remote)

NSC Global; United States; Remote; USD 55,000 - 75,000; Full time

Job summary

NSC Global provides global network implementation and support solutions to world-class organizations, delivering cost savings and operational simplicity. As a US Cisco Global Gold Certified Partner with headquarters in London and New York, the company values diversity and inclusion, fostering a collaborative work environment.

NSC Global is actively seeking professionals to maintain and support enterprise IT environments in the United States, offering opportunities to work with cutting-edge

Qualifications

• Requires 3-5 years of experience or an associate's degree in a related field.
• Proficient in problem-solving and supporting financial customers.
• Skilled in Networking, VPN, Wireless, and ticketing systems.

Responsibilities

• Maintains, analyzes, troubleshoots, and repairs computer systems and peripherals.
• Documents, upgrades, and replaces hardware and software systems.
• Supports user accounts and security groups, performing complex tasks with creativity.

Skills

Networking

VPN

Wireless

Ticketing systems

Education

Associate's degree in related field

Job description

• Maintains, analyzes, troubleshoots, and repairs computer systems and peripherals.
• Documents, upgrades, and replaces hardware and software systems.
• Supports user accounts and security groups, performing complex tasks with creativity.

Qualifications:

• Requires 3-5 years of experience or an associate's degree in a related field.
• Proficient in problem-solving and supporting financial customers.
• Skilled in Networking, VPN, Wireless, and ticketing systems.

Soft Skills:

• Understands technical concepts and develops ways to help others learn.
• Excellent customer service, communication, and negotiation skills.
• Able to manage multiple priorities and lift 40lbs.

Company Culture:

• NSC Global is an equal opportunities employer celebrating diversity.
• Committed to an inclusive environment with reasonable adjustments for applicants.

NSC Global

NSC Global provides global network implementation and support solutions to world-class organizations, delivering cost savings and operational simplicity. As a US Cisco Global Gold Certified Partner with headquarters in London and New York, the company values diversity and inclusion, fostering a collaborative work environment.