Remote Support Engineer (Fully Remote)

Securitas Technology; United States; Remote; USD 60,000 - 100,000; Full time

Job summary

Securitas Technology is seeking a field service professional in the United States to provide remote diagnosis and triage of systems installed in the field. You will maintain detailed records of customer and engineer interactions through the ticket system and participate in testing and applying software fixes to customer systems.

The ideal candidate has 3–5 years in electronic security services, strong networking and IP connectivity knowledge, and a proactive mindset with the ability to work

Qualifications

• 3-5 years of experience in the electronic security service industry.
• Excellent knowledge of networking and IP connectivity.
• Proactive, able to work on own initiative and influence effectively.

Responsibilities

• Provide remote diagnosis and triage of systems installed in the field.
• Keep excellent records of customer and engineer interactions via the ticket system.
• Test software releases and apply fix releases to customer systems.

Skills

Networking

IP connectivity

Job description

• Provide remote diagnosis and triage of systems installed in the field.
• Keep excellent records of customer and engineer interactions via the ticket system.
• Test software releases and apply fix releases to customer systems.

What you will need:

• 3-5 years of experience in the electronic security service industry.
• Excellent knowledge of networking and IP connectivity.
• Proactive, able to work on own initiative and influence effectively.

Key Attributes:

• Ability to follow detailed instructions and demonstrate influencing skills.
• Strong interpersonal and communication skills with relationship building.
• Desire to improve and take on new challenges.

Why Choose Securitas Technology?:

• Be part of a global team of over 375,000 professionals.
• Access industry-leading training and career development opportunities.
• Enjoy an inclusive culture with wellness programs and diversity initiatives.

Securitas Technology provides security solutions and services to make the world a safer place, driven by integrity, vigilance, and helpfulness. It is part of a global team of over 375,000 professionals, fostering empowerment, innovation, and growth.