Support Center Specialist

Socket.dev; Sioux Falls (SD); On-site; USD 36,000 - 48,000; Full time

Benefits offered by this job

Competitive pay

Excellent benefits

Paid time off & holidays

Training and growth programs

Job summary

C & B Operations, LLC operates a Field Support Office in Sioux Falls, SD, seeking a support center representative to handle in-bound and out-bound calls, texts, and emails for our dealership products and services. The role emphasizes problem solving and customer satisfaction as you work across multiple communication channels.

Qualified applicants will undergo pre-employment drug testing and background checks.

Qualifications

• High school diploma or equivalent required.
• Related technical degree preferred.
• Ability to use Microsoft Office Suites, business systems, and internet applications.
• Strong customer service and communication skills.
• Flexibility to travel to stores when required.

Responsibilities

• Provide effective solutions to customer needs via telephone, e-mail and other communication methods.
• Diagnose problems with precision hardware and software on products offered through the dealership and provide solutions.
• Serve as an internal resource for dealership employees to assist in providing customers with timely and accurate information.
• Take responsibility to ensure customer interactions always result in an effective and timely solution.
• Make outgoing calls in support of dealership department initiatives (Sales, Parts, Service, Integrated Solutions).
• Participate in ongoing training to continually develop technical knowledge and skill sets.
• Develop and deliver training to customers and employees during off-season periods.
• Meet requirements for contact center metrics (# of calls, problem resolution, etc.).
• Follow Case Management requirements (problem/resolution).

Skills

Outstanding customer service

Excellent communications

Problem solving

Travel flexibility

Ag industry knowledge

Education

High school diploma or equivalent

Related technical degree preferred

Tools

Microsoft Office

Business systems

Internet applications

Job description

C & B Operations, LLC has grown over 35 years to include thirty-eight John Deere dealerships in six states currently has an opening in our support center at our Field Support Office in Sioux Falls, SD. Our support center reps work to increase customer satisfaction and loyalty by providing support for in-bound and out-bound customer calls, text messages, & emails for products and services offered throughout C & B's dealerships.

Qualified applicants must be able to successfully complete a pre-employment drug test and background check. C & B Equipment is a drug-free workplace.

Benefits:

• Competitive pay based on your experience
• Excellent benefits including – Medical, Dental, Vision, and Accident Insurance, Short-Term Disability, Life Insurance, 401K with generous match
• Progressive Paid Time Off and Paid Holidays
• Opportunities to grow – We love to promote within and have excellent training programs available to prepare you on-the-job and for your future with us.

Essential Duties:

• Provide effective solutions to customer needs in a timely manner via telephone, e-mail and other communication methods.
• Accurately diagnose problems with precision hardware and software on products offered through the dealership and provide solutions, if applicable.
• Serve as an internal resource for dealership employees to assist in providing customers with timely and accurate information.
• Take responsibility to ensure customer interactions always result in an effective and timely solution.
• Make outgoing calls in support of dealership department initiatives (Sales, Parts, Service, Integrated Solutions).
• Participate in ongoing training to continually develop technical knowledge and skill sets.
• Develop and deliver training to customers and employees during off-season periods.
• Meet requirements for contact center metrics (# of calls, problem resolution, etc.).
• Follow Case Management requirements (problem/resolution).

Qualifications:

• Ability to use computer software such as Microsoft Office Suites, business systems, and internet applications
• Flexibility to travel to stores when required
• Ability to problem solve by using all available resources
• Outstanding customer service and communications skills
• Ag industry knowledge-preferred
• High school diploma or related required
• Related technical degree preferred
• Ability to meet physical demands and duration of physical exertion generally required to perform tasks in support of all job functions, for example - sitting, standing, walking, lifting, carrying, reaching, pushing, and pulling

Our goal is to improve the quality of work life by using fair and consistent treatment and providing equal growth opportunities for all team members. We are an equal opportunity employer as defined by federal, state or local laws.