Technical Support Associate I - Hybrid Training & Growth

Alarm.com; Minneapolis (MN); Hybrid; USD 42,000 - 54,000; Full time

Benefits offered by this job

Health insurance

401(k) with company match

Paid vacation & holidays

Wellness time

Disability & life insurance

Job summary

Alarm.com is seeking a Customer Support Associate to provide phone-based technical support to dealers, ensuring Alarm.com devices and services function properly for end users. The role emphasizes learning, curiosity, and strong customer service in a hybrid Bloomington, MN setting.

Candidates from retail or hospitality are encouraged, as prior tech experience is not required. Strong communication in English is essential, with Spanish, French, or Portuguese a plus.

Qualifications

• Strong customer service orientation.
• Interest in technology; prior tech experience not required.
• Ability to manage multiple tasks while focusing on customer concerns.
• Demonstrated logical thinking and problem solving.
• Good computer skills (Web, Mobile, Excel, Word).
• Fluency in Spanish, French, or Portuguese is a plus.

Responsibilities

• Provide phone-based technical support to Alarm.com dealers.
• Develop troubleshooting steps to remedy technical concerns and find solutions.
• Be a proactive problem-solver and provide excellent customer service.
• Share knowledge via documentation, training, and lab exercises.
• Collaborate with team members to improve quality and service.
• Work in a fast-paced, engaging environment with ongoing learning.

Skills

Customer service

Troubleshooting

Learning mindset

Documentation

Problem solving

Microsoft Excel

Microsoft Word

Education

Bachelor’s Degree

Tools

Web-based applications

Mobile apps

Job description

Alarm.com is seeking a Customer Support Associate to provide phone-based technical support to dealers, ensuring Alarm.com devices and services function properly for end users. The role emphasizes learning, curiosity, and strong customer service in a hybrid Bloomington, MN setting.

Candidates from retail or hospitality are encouraged, as prior tech experience is not required. Strong communication in English is essential, with Spanish, French, or Portuguese a plus.