Hybrid Tech Support Associate I

Alarm

BLOOMINGTON (MN)

Hybrid

USD 28,929 - 30,307

Full time

9 days ago

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Job summary

Alarm.com is seeking a Customer Support Associate in Bloomington, MN for a hybrid in-person/remote role. You will provide phone-based technical support to dealers, ensuring devices in end-user homes and businesses operate reliably. No prior tech experience required; curiosity and a love of learning are valued, with comprehensive in-house training.

The role emphasizes customer service, problem-solving, and collaboration within a fast-paced team, with base salary range of $21–$22 per hour.

Qualifications

Strong customer service orientation.
Interest in technology and willingness to learn.
Ability to work across multiple technical mediums while staying attentive to customer concerns.
Demonstrated problem-solving and logical thinking abilities.
Good computer skills (Web-based apps, MS Office, etc.).
Excellent written and verbal communication; foreign language skills a plus.

Responsibilities

Provide exceptional phone-based customer support for Alarm.com products and services.
Develop troubleshooting steps to resolve technical concerns and find solutions.
Be a proactive problem-solver who communicates effectively with customers.
Share knowledge through documentation, training, and lab activities.
Collaborate with teammates to drive quality and service improvements.
Thrive in a fast-paced environment and maintain enthusiasm while learning.