Technical Support Associate Analyst

Cigna; Houston (TX); Hybrid; USD 40,000 - 60,000; Full time

Job summary

A leading company in health services seeks a Technical Support Associate Analyst to enhance the customer service experience while supporting the TechOps Asset Recovery team. The role involves providing solutions to asset inquiries and maintaining adherence to technology standards, with opportunities for work from home arrangements.

Qualifications

• Advanced technical knowledge required.
• Experience in customer service is essential.

Responsibilities

• Ensure outstanding level of customer service.
• Provide accurate solutions to asset return inquiries.

Skills

Customer Service

Technical Knowledge

Problem Solving

Creativity

Job description

The mission of the Technology Operations organization is to provide recovery support to our colleagues throughout the United States across both physical offices and a remote workforce while delivering the best possible experience to our colleagues. We are looking for a Technical Support Associate Analyst to join the TechOps Asset Recovery team. You will be responsible for ensuring an outstanding level of customer service and possess advanced technical knowledge. You will provide accurate, timely, and creative solutions to customer's asset return inquiries while adhering to standard Technology practices and techniques.

If you will be working at home occasionally or permanently, the internet connection must be obtained through a cable broadband or fiber optic internet service provider with speeds of at least 10Mbps download/5Mbps upload.

About The Cigna Group

Doing something meaningful starts with a simple decision, a commitment to changing lives. At The Cigna Group, we’re dedicated to improving the health and vitality of those we serve. Through our divisions Cigna Healthcare and Evernorth Health Services, we are committed to enhancing the lives of our clients, customers, and patients. Join us in driving growth and improving lives.

Qualified applicants will be considered without regard to race, color, age, disability, sex, childbirth (including pregnancy) or related medical conditions including but not limited to lactation, sexual orientation, gender identity or expression, veteran or military status, religion, national origin, ancestry, marital or familial status, genetic information, status with regard to public assistance, citizenship status or any other characteristic protected by applicable equal employment opportunity laws.

If you require reasonable accommodation in completing the online application process, please email: [e-mail] for support. Do not email this address for updates on your application or to submit resumes, as you will not receive a response.

The Cigna Group has a tobacco-free policy and reserves the right not to hire tobacco/nicotine users in states where that is legally permissible. Candidates in such states who use tobacco/nicotine will not be considered unless they enter a qualifying smoking cessation program prior to employment. These states include: Alabama, Alaska, Arizona, Arkansas, Delaware, Florida, Georgia, Hawaii, Idaho, Iowa, Kansas, Maryland, Massachusetts, Michigan, Nebraska, Ohio, Pennsylvania, Texas, Utah, Vermont, and Washington State.

Qualified applicants with criminal histories will be considered for employment in accordance with all federal, state, and local laws.