Technical Support Associate Analyst

Cigna in; Houston (TX); Remote; USD 50,000 - 70,000; Full time

Job summary

Cigna is seeking a Technical Support Associate Analyst to join the TechOps Asset Recovery team in Houston. In this role, you'll deliver exemplary customer service and technical solutions, supporting colleagues across the United States. This position can accommodate a remote workforce. Join us in improving lives through technology.

Benefits

Work from home flexible options

Health and wellness programs

Qualifications

• Advanced technical knowledge required.
• Ability to provide creative and timely solutions to customer inquiries.
• Experience in a customer service environment preferred.

Responsibilities

• Ensure an outstanding level of customer service.
• Provide accurate solutions to customer asset return inquiries.
• Adhere to standard Technology practices and techniques.

Skills

Customer service

Technical knowledge

Problem-solving

Job description

Technical Support Associate Analyst (Finance)

The mission of the Technology Operations organization is to provide recovery support to our colleagues throughout the United States across both physical offices and a remote workforce while delivering the best possible experience to our colleagues. We are looking for a Technical Support Associate Analyst to join the TechOps Asset Recovery team. You will be responsible for ensuring an outstanding level of customer service and possess advanced technical knowledge. You will provide accurate, timely, and creative solutions to customer asset return inquiries while adhering to standard Technology practices and techniques.

If you will work remotely, ensure your internet connection is through a cable broadband or fiber optic service with speeds of at least 10Mbps download and 5Mbps upload.

About The Cigna Group

Doing something meaningful starts with a simple decision, a commitment to changing lives. At The Cigna Group, we're dedicated to improving the health and vitality of those we serve. Through our divisions Cigna Healthcare and Evernorth Health Services, we aim to enhance the lives of our clients, customers, and patients. Join us in driving growth and improving lives.

Qualified applicants will be considered without regard to race, color, age, disability, sex, childbirth (including pregnancy) or related medical conditions, sexual orientation, gender identity or expression, veteran or military status, religion, national origin, marital or familial status, genetic information, or any other characteristic protected by law.

If you require reasonable accommodation during the application process, please email: [e-mail]. Please do not email this address for application updates or resumes.

The Cigna Group maintains a tobacco-free policy and may not hire tobacco/nicotine users in certain states unless they enter a qualifying cessation program prior to employment. These states include Alabama, Alaska, Arizona, Arkansas, Delaware, Florida, Georgia, Hawaii, Idaho, Iowa, Kansas, Maryland, Massachusetts, Michigan, Nebraska, Ohio, Pennsylvania, Texas, Utah, Vermont, and Washington.

Qualified applicants with criminal histories will be considered in accordance with applicable laws.