Technical Support Associate Analyst - Express Scripts

Express Scripts Pharmacy Benefit Services; St. Louis (MO); Remote; USD 50,000 - 65,000; Full time

Job summary

Join a leading health services company as a Technical Support Associate Analyst. In this entry-level role, contribute to IT support, manage hardware and software operations, and provide solutions to end-user issues, all while thriving in a dynamic team environment dedicated to excellent service.

Qualifications

• 1-3 years of PC/LAN support experience.
• In-depth knowledge of tools and processes relevant to the role.
• Self-directed work ethic in complex environments.

Responsibilities

• Manage the operation of PC and LAN hardware and software.
• Provide operational support for information systems and peripheral equipment.
• Assist in configuring, installing, maintaining, and upgrading computer systems.

Skills

Customer service experience

Ability to prioritize

Multitasking

Knowledge of Microsoft OS

Teamwork skills

Education

Associate Degree in IT or related field

Tools

Microsoft Office

Networking tools

Job description

Technical Support Associate Analyst - Express Scripts

1 day ago Be among the first 25 applicants

• Are you all about the follow-up and follow-through, juggling multiple tasks and knowing what things need to be completed?
• Do you thrive in a fast-paced, collaborative environment that focuses on delivering great customer service for our clients and customers alike?
• Can you use your analytical skills to quickly make decisions, followed by communicating with clients and customers with empathy and sincerity?

First things first, we’re a global health service company dedicated to helping people improve their health, well-being, and sense of security. We care about your career health too. When you work with us, you can make a difference, learn a ton, and help change the way people think about healthcare.

Role Summary/Key Objectives

• Contribute to the IT Support team in a support capacity.
• Manage the performance and operation of PC and LAN hardware and software daily.
• Assist in configuring, installing, maintaining, and upgrading computer systems hardware and software.
• Provide operational support for information systems and peripheral equipment such as servers, desktops, printers, and storage devices.
• Assist in designing, developing, testing, debugging, and implementing operating systems components and utilities.
• Complete outputs like documents, analyses, and products within set quality and time targets.
• Work independently, prioritize tasks, and meet deadlines.
• Provide accurate and timely solutions to end-user computer and network issues.

The Technical Support Associate Analyst follows standard IT practices and escalation processes for complex problems.

Qualifications

• Preferred: Customer service experience
• Ability to prioritize and multitask effectively
• In-depth knowledge of tools and processes relevant to the role
• Ability to operate in complex environments with minimal supervision
• Strong individual performance and teamwork skills
• Self-directed work ethic
• Knowledge sharing and subject matter expertise
• General knowledge of Microsoft OS (XP, Windows 7), Office, Apple systems, networking, IP telecommunications, and AV systems
• Associate Degree in IT or related field or equivalent experience
• 1-3 years of PC/LAN support experience
• Ongoing technical skill development through education and interaction

Remote work requires internet connection via cable broadband or fiber with at least 10Mbps download and 5Mbps upload speeds.

About Evernorth Health Services

Evernorth, a division of The Cigna Group, creates solutions to improve health and vitality, innovating in prediction, prevention, and treatment of illness for millions. Join us to grow and improve lives.

We consider all qualified applicants without regard to race, color, age, disability, sex, medical conditions, sexual orientation, gender identity, veteran status, religion, national origin, marital or family status, genetic information, citizenship, or other protected characteristics.

For accommodations during the application process, email: [e-mail]. We reserve the right to refuse employment to tobacco/nicotine users in states where legally permissible.

Additional Details

• Seniority level: Entry level
• Employment type: Full-time
• Job function: Information Technology
• Industry: Hospitals and Health Care

Referrals increase your chances of interviewing at Express Scripts Pharmacy Benefit Services. Get notified about new jobs in St Louis, MO, with salaries ranging from $50,000 to $65,000.