Technical Support Associate

Privia Health; United States; Remote; USD 42,000 - 66,000; Full time

Job summary

Privia Health is seeking a remote Technical Support Associate in the United States to keep clinical and administrative staff productive by resolving technology issues in a hospital and health care setting.

You will respond to end-user requests, diagnose hardware, software, and connectivity problems, document resolutions, and collaborate with the IT team to accelerate incident resolution while communicating clearly with clinical staff.

Qualifications

• Foundational experience providing technical or end-user support.
• Strong communication skills for working with clinical and non-technical staff in a health care context.
• Ability to manage and prioritize multiple support requests simultaneously.
• Eligibility to work remotely within the United States.

Responsibilities

• Respond to technical support requests from end users in a healthcare setting and work toward timely resolution.
• Diagnose and troubleshoot hardware, software, and connectivity issues across the organization's technology stack.
• Document support tickets, escalations, and resolutions in line with IT service management practices.
• Collaborate with the broader IT department to accelerate and resolve more complex incidents.

Skills

Technical support basics

Effective communication

Ticket/documentation

Multi-tasking

Job description

**Role overview**

This is a remote Technical Support Associate position based in the United States, embedded within an Information Technology department that supports a healthcare organization. The role exists to keep clinical and administrative staff productive by resolving technology issues in a hospital and health care environment.

**Responsibilities**

• Respond to technical support requests from end users in a healthcare setting and work toward timely resolution.
• Diagnose and troubleshoot hardware, software, and connectivity issues across the organization's technology stack.
• Document support tickets, escalations, and resolutions in line with IT service management practices.
• Collaborate with the broader IT department to accelerate and resolve more complex incidents.

**Requirements**

• Eligibility to work remotely within the United States.
• Foundational experience providing technical or end-user support.
• Strong communication skills for working with both technical and non-technical staff in a health care context.
• Ability to manage and prioritize multiple support requests simultaneously.

**Nice to have**

• Prior exposure to IT support within a hospital or health care environment.

*Note: This brief is based on limited source material; specific technologies, benefits, and seniority details were not provided.