Technical Support Analyst: WMS & Databases (Hybrid)

Körber; Pittsburgh (Allegheny County); Híbrido; USD 90.000 - 130.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Paid parental leave

Flexible time off

8 paid holidays

Medical insurance

Dental insurance

Vision insurance

401(k) with company match

Disability insurance

Life insurance

Educational benefits

Employee assistance program

Descripción de la vacante

Körber is seeking a Support Analyst to diagnose and resolve enterprise-scale customer system issues across WMS and related components. You will work with developers and cross-functional teams, scope and estimate tasks, and ensure high service levels with on-call coverage.

A CS degree and strong SQL/Java skills are required. Based in Pittsburgh, this full-time, hybrid role offers opportunities to optimize operations, support data-driven decisions, and contribute to secure and reliable warehouse

Formación

• Bachelor's degree in Computer Science or equivalent.
• Proficiency in PL/SQL and Java with Oracle/SQL Server experience.
• Knowledge of Linux and Windows Server platforms; RF equipment and printers is a plus.
• Experience resolving business-critical customer issues and developing practical solutions.
• Hands-on experience in testing and deployment practices.
• Familiarity with Warehouse Management Systems (WMS) and data privacy practices.
• Strong written, verbal, and interpersonal communication, with ability to work with technical and non-technical stakeholders.

Responsabilidades

• Analyze and troubleshoot business systems, software, and processes to identify root causes of issues.
• Collaborate with developers, engineers, and cross-functional teams to diagnose problems and implement effective solutions.
• Define and support issue resolution efforts, including scoping, estimating, scheduling, and implementation.
• Gather, analyze, and fulfill requirements from internal teams and external customers.
• Serve as a liaison between customers and technical teams to investigate and resolve system issues.
• Perform system maintenance and improvements, including upgrades, installations, configurations, and fixes.
• Test, monitor, and validate software performance to ensure issues are resolved and improvements identified.
• Track support trends, maintain documentation, and provide on-call/off-hours support as needed.

Conocimientos

PL/SQL

Java

Oracle

SQL Server

Linux

Windows Server

WMS

On-call support

Testing

Deployment

Communication

Educación

Bachelor's degree in Computer Science

Descripción del empleo

Körber is seeking a Support Analyst to diagnose and resolve enterprise-scale customer system issues across WMS and related components. You will work with developers and cross-functional teams, scope and estimate tasks, and ensure high service levels with on-call coverage.

A CS degree and strong SQL/Java skills are required. Based in Pittsburgh, this full-time, hybrid role offers opportunities to optimize operations, support data-driven decisions, and contribute to secure and reliable warehouse