WMS & ERP Systems Analyst - Drive Logistics Excellence

KMS Kenco Management Services, LLC; Jeffersonville (IN); On-site; USD 55,000 - 75,000; Full time

Job summary

Kenco Logistics is seeking a Business Systems Analyst I to support hardware and software issues, provide escalated resolutions, and train end users. You will handle diagnostics, document solutions, and contribute to process improvements across the IT support spectrum.

The role involves learning company software, assisting with SQL-based queries, and collaborating with internal teams to ensure smooth operations in a dynamic logistics environment.

Qualifications

• Bachelor’s Degree in Computer Science, Industrial Engineering or related field or equivalent experience in a technology-related field.
• Technical experience with Warehouse Management System (WMS) or Order Management System (OMS) required.
• SAP WMS experience preferred.
• Experience using shipping software such as a TMS, Parcel or other carrier application preferred.
• Beginning to moderate SQL skillset.
• Experience with DB2 SQL, or MySQL preferred.
• Experience working with File Transfer Protocol and API communication methods is preferred.
• Beginning XML skillset helpful but not required.
• Experience with PHP and HTML is helpful but not required.

Responsibilities

• Learn and support all company-specific software solutions.
• Installs, troubleshoots and develops technical solutions for all hardware and software issues related to computer equipment.
• Acts as a technical resource in assisting users to resolve problems with all computer systems.
• Resolve escalated issues related to operating systems updates, patches and configuration changes on a regular basis.
• Identifies, diagnose and resolve escalated problems related to software, hardware, internet, etc. and communicate solutions to users.
• Maintain record of daily data communication transactions, problems and action taken, and installation activities within the specified ticketing database.
• Escalates urgent problems requiring more in-depth knowledge to appropriate internal resources.
• Read technical manuals, confer with users, and conduct diagnostics to investigate and resolve problems and to provide technical assistance and support.
• Creates workaround procedures when standard procedures have failed and ensures issues are resolved in a timely fashion.
• Documents procedures and solutions for help desk issues.
• Answering both technical and non-technical questions for users.
• Making recommendations on areas of process improvement.
• Assists with Reporting solution, providing analytical queries and tools for operational management as needed.
• Assists in supporting site intranet.
• Performs basic computer and RF repairs and work station integration.

Skills

WMS/OMS experience

SQL

API

XML

FTP

PHP

HTML

TMS

Carrier apps

DB2 SQL

MySQL

Education

Bachelor’s Degree in Computer Science/Industrial Engineering or related field

Tools

SAP WMS

TMS

DB2 SQL

MySQL

FTP

API

XML

PHP

HTML

Job description

Kenco Logistics is seeking a Business Systems Analyst I to support hardware and software issues, provide escalated resolutions, and train end users. You will handle diagnostics, document solutions, and contribute to process improvements across the IT support spectrum.

The role involves learning company software, assisting with SQL-based queries, and collaborating with internal teams to ensure smooth operations in a dynamic logistics environment.